Tbaytel

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Sales Associate

Position Description

Position Title:	Sales Associate
Competition #	2012-08
Division:	Strategy & Customer Solutions
Section:	Marketing & Sales
Sub-Section:	Consumer Sales
General Supervisor:	Manager - Retail Store
Union:	IBEW, Local 339 (Office)
Group:	IO

Position Summary

Under the general supervision of the Assistant Manager - Retail Store, the Sales Associate is responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets.

Major Responsibilities

1. Greet and acknowledge every customer, maintain solid product knowledge and perform all other aspects of customer service.
2. Maintain an awareness of all promotions and advertisements.
3. Responsible for Customer Relationship Management.
4. Perform post-sale follow-up and support.
5. Assist in floor moves, merchandising, display maintenance, and housekeeping.
6. Assist in processing and replenishing merchandise and monitoring floor stock.
7. Educate customers on Tbaytel’s products and services to ensure they make informed decisions.
8. Communicate customer requests/concerns to management.
9. Assist in completing price changes within the department.
10. Participate in inventory and cycle counts.
11. Any other related tasks as assigned.

Qualifications

• Secondary School Diploma and 1 to 2 years experience in a retail and/or service environment.
• Strong understanding of customer and market dynamics and requirements.
• Previous retail sales experience is an asset.
• Knowledge of telecommunications industry, products and services.
• Strong interpersonal and communication skills. Possesses the ability to communicate with the public with the highest standards of business etiquette and integrity.

Condition of Employment

Must be bondable.

How to Apply

Please complete and submit the Tbaytel Employment Application Form and a resume with covering letter quoting the correct competition number to:

Tbaytel
Human Resources Division
1046 Lithium Drive, Thunder Bay, Ontario P7B 6G3
Fax: (807) 344-2244
Email: recruitment@tbaytel.net

Closing Date:
Tuesday, February 7, 2012 - 4:30pm

Click here to download the Tbaytel Employment Application Form

Click here to view position description as a pdf

 

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