Direct IT Services
Our menu of services is designed to be easily understood by our customers and to provide the flexibility to fit their specific business requirements and budget.
Three Program Levels
Our menu of services is designed to be easily understood by our customers and to provide the flexibility to fit their specific business requirements and budget.
Classic - “à la carte” proactive service offering priced monthly by service element.
Managed - user-based, fixed fee service and support with "à la carte" software & hardware.
Utility - user-based, fixed fee for hardware, software and service.
Direct IT Services |
Classic |
Managed |
Utility |
| Helpdesk |
| End-user support - Level 1 desktop |
x |
x |
x |
| Back office support - Level 2 network |
User |
x |
x |
| Secure remote access |
x |
x |
x |
| Self-help & ticketing |
x |
x |
x |
| Network Operations |
| Network monitoring - server, printer, internet |
User |
x |
x |
| Business application monitoring |
User |
x |
x |
| Security & protection |
Server |
x |
x |
| Secure remote access |
Server |
x |
x |
| Online backup & recovery services |
Usage |
x |
x |
| Service level reporting |
|
x |
x |
| Desktop/Laptop Operations |
| Asset & lifecycle management |
User |
x |
x |
| Security & protection |
User |
x |
x |
| Online backup & storage |
User |
x |
x |
| Theft recovery |
User |
|
x |
| Communications |
| Email & collaboration (Microsoft® Exchange) |
User |
|
x |
| Corporate intranet (Microsoft® Sharepoint) |
User |
|
x |
| Hardware/Software |
| Desktop/laptop (Microsoft® Office) |
User |
|
x |
| Network - servers, firewall, infrastructure, etc. |
Device |
|
x |
| Peripherals - printer, etc. |
Device |
|
x |
| Onsite Service |
| Emergency support |
Hour |
x |
x |
| Network assessment |
Hour |
x |
x |
| Network administration |
Hour |
x |
x |
| Network design, planning & implementation |
Hour |
x |
x |
Direct IT Services Suite |
| Executive Support |
Consulting & Professional Services |
IT Assessments |
Your Virtual IT Department |
| End User Support |
The Utility Company™ Help Desk |
Desktop Technical Support & Troubleshooting |
| Network Services |
Installations & Support |
Remote Monitoring & Proactive Repair |
Co-Location of Servers |
| Operating Systems Management |
Troubleshooting |
Online Disk to Disk Backup & Recovery |
Managed Security Services |
| Applications Management |
Hosted Exchange |
Video Conferencing |
Mobile & BlackBerry Applications |
VISIT |
1060 Lithium Dr
Thunder Bay |
|
8:30am - 4:30pm
Monday - Friday |
|
CALL |
623-8800 or
1-866-999-0626
|
|
8:30am - 4:30pm
Monday - Friday |
|
