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Tbaytel 4G HSPA+ Network Status

Tbaytel has always been committed to provide the best possible service to our customers.  We closely monitor our networks in order to achieve optimal performance and deliver quality service.  Ongoing monitoring and testing of our recently launched HSPA Network paired with customer feedback has identified that our HSPA Network is performing well in most areas.  However, it has also identified that small groups of customers as well as some specific areas within the City of Thunder Bay are experiencing issues.  We are currently working to correct any technical difficulties.  Tbaytel's Network engineers along with our Industry partners have been diligently assessing our Network and have developed an action plan for resolution.  Additional equipment has been ordered and Network reconfiguration has commenced and will continue over the next few months. 

Check this page periodically as updates will follow.

Please continue to help us identify specific coverage concerns by completing the 4G HSPA+ Network Coverage Feedback Form below.

4G HSPA+ Network Coverage Feedback Form

Update as of May 11th, 2012

Please be advised that Tbaytel will be performing system upgrades to its 4G HSPA Network in Thunder Bay from Wednesday, May 9th to Thursday, May 17th from 6:00 am to 10:00 am EDT

The following coverage areas will be affected:

• Balmoral
• Burwood
• Court Street
• Lithium
• Main Street
• Neebing
• Riverview
• Rosslyn
• Shuniah (County Fair Area)
• Suncrest Villa (Mariday Park Area)
• Vickers Street
• Walkover
• Wardrope
• Westfort (Mountdale Area)

During these maintenance periods you may experience disruption to your Mobility service.

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our Network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Update as of March 28th, 2012

Please be advised that Tbaytel will be performing system upgrades to our 4G HSPA+ Network in the following coverage areas during the following time periods:

County Fair Coverage Area:	Wednesday, March 28th between 6pm and 8pm EST AND Thursday, March 29th between 12am and 6am EST
Court Street Coverage Area	Thursday, March 29th between 6pm and 8pm EST AND Friday, March 30th between 12am and 6am EST
Vickers/Arthur Street Coverage Area	Friday, March 30th between 11am and 1pm EST AND Saturday, March 31st between 12am and 6am EST
Neebing Avenue, Rosslyn Road & Whitegates Coverage Area	Sunday, April 1st between 8am and 1pm.

During these upgrade periods you will experience disruption to your Mobility service.

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers.

We apologize for the inconvenience as we continue to make significant improvements to our Network to ensure we are meeting your expectations.

We thank you for your patience and understanding, and continued support.

Update as of November 29th, 2011

"A Conversation with Tbaytel President & CEO Don Campbell"

Click Here for the YouTube Version (Works with Non-Flash Devices)

Update as of November 22nd, 2011

As we continue to make improvements to our 4G HSPA+ Network, we thank you for your patience and your feedback as we work to improve our service reliability. Work to install second carrier has been completed in the areas of Hardisty, Confederation College and Pinedale. The additional antennas installed at these sites will help to improve coverage capacity and reliability in these neighbourhoods. Please continue to help us identify specific coverage concerns by completing the 4G HSPA+ Network Coverage Feedback Form at the bottom of this page.

Update as of November 18th, 2011

Tbaytel’s ongoing work to improve the quality of our 4G HSPA+ Network continues.You’ve seen our crews in your neighbourhoods working on improving existing cell sites and adding new locations as we respond to our customers’ needs. We thank you for your patience, your input and your continued support. Tbaytel will continue working to build a 4G HSPA+ Network that meets your expectations for reliability and service, and to ensure we achieve the highest standard for you, our customer.

Tbaytel will be performing maintenance on its cellular network in the Pinedale, Hardisty, and Confederation College coverage areas. Cellular service in the Pinedale area will be temporarily interrupted during the morning of Sunday, November 20th. The Confederation College coverage area work will begin at 8:00am Sunday, November 20th with potential service interruptions to late Monday, November 21st. The Hardisty coverage area work will begin 8:00am Monday, November 21st with potential service interruptions to late Tuesday, November 22nd. In addition, there may be temporary service interruptions in these areas lasting until Wednesday, November 23rd. This work to improve our cellular network is necessary to ensure Tbaytel delivers quality service to you our valued customers. We apologize for the inconvenience during this time and appreciate your patience, understanding and loyalty.

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Update as of October 28th, 2011

With two new sites launched in the Balmoral & Walkover areas, and the continuing installation of second carrier service, there have been substantial improvements in network performance. A network optimization program will now begin to further enhance quality of service. Work continues in the areas of Hardisty, Confederation College and Pinedale. Please continue to help us identify specific coverage concerns by completing the 4G HSPA+ Network Coverage Feedback Form at the bottom of this page.

Update as of October 19th, 2011

Work to improve the Tbaytel HSPA+ Network continues this week. The installation of the new Balmoral and Walkover sites has been completed. Antenna adjustments are being made to improve network performance at Riverview, Academy, Main and Court St. sites.

Update as of October 12th, 2011

Work to improve the Tbaytel HSPA+ Network continues this week. Second carrier has been turned up at the Shuniah (County Fair) location. Antennas have been installed at the Shuniah, Vickers and Balmoral locations and monitoring of these sites for service quality is being conducted.

Update as of October 3rd, 2011

As of Friday September 30th, the installation of second carrier has been completed for the sites listed initially, with all sites being turned up with the exception of Shuniah and Burwood. Additional antennas are being installed on all of these sites to improve and enhance coverage and service quality. The installation of two new cell sites continues this week in the Balmoral/Williams St. area and Walkover St. area. Work has begun in the areas of Hardisty, Confederation College and Pinedale and will continue throughout October.

Update as of September 27th, 2011

Installation of second carrier has been completed at several core sites. Enhancements to increase network capacity continue this week and may result in short outages. The installation of two new cell sites has begun. These new cell sites will improve service quality in the Balmoral Ave./Williams St. and Walkover St. areas.

Update as of September 22nd, 2011

Maintenance to Tbaytel’s Cellular Network continues today and will now extend until Friday, September 30th, 2011.

Update as of September 20th, 2011

Maintenance to Tbaytel’s Cellular Network began yesterday. A second carrier will be added to the listed coverage areas to allow for increased network capacity. Dedicated antennas will also be added to each site to improve reception.

Update as of September 16th, 2011

Maintenance to Tbaytel's Cellular Network will follow the schedule below for the listed coverage areas:

Monday, September 19th AM:	Vickers, Court Street
Monday, September 19th PM	Academy, Lithium, Riverview
Tuesday, September 20th AM	Rosslyn, Hazelwood, Main Street
Tuesday, September 20th PM:	Wardrope, Current River, Neebing
Thursday, September 22nd AM	Burwood, Shuniah
Friday, September 23rd

Note: The above schedule is tentative and subject to change without notice.

Service disruptions in these coverage areas may occur for up to 4 hours during the maintenance period.

Update as of September 9th, 2011

The cellular antenna located on Academy Towers was moved to an alternate location on the building and has been re-positioned to improve signal strength and decrease interference in the Roland St. area.

4G HSPA+ Network Coverage Feedback Form

Please help us identify coverage concerns by completing the form below.  Be as specific as possible so that we may pinpoint exact locations. Example: Corner of Balmoral and William St. at 2:30PM on September 15th.

Although we may contact you for additional information, this form is not a trouble ticket and you should not expect a reply. Your assistance is greatly appreciated and will help Tbaytel improve our service to you.

Thank you!

Name:
Mobile Phone Number:
Daytime Phone Number:
Email Address:
Issue Type:	Select... Signal Strength Dropped Calls Fail To Initialize
Device Model:
Device Type:	Select... 4G HSPA+ GSM
Specific location where you experience the issue. (Address or closest crossroad names):
Date & Time of Last Incident
Any other details to help us resolve the issue:

To place a trouble ticket, please contact Tbaytel Customer Care at 807-623-4400 (Toll Free: 1-800-264-9501).

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