Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.
Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.
Please be advised, Hydro One has a scheduled power outage to perform necessary updates to their infrastructure throughout the Thunder Bay region. During this maintenance, customers within the affected maintenance zone will experience a loss of their Connected Home services for the duration of the outage. Additionally, some of Tbaytel's cell phone towers may be offline resulting in outages affecting calls, SMS and data for customers in the affected areas.
For more details, please visit Hydro One's Outage Map.
Receive a $100 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 150GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
Save $100 when you subscribe to new security monitoring service with a 36-month commitment.
Offer ends June 30, 2025. $100 savings applies to residential customers who subscribe to new security monitoring service with a 36-month commitment during the promotional period. The $100 savings will be provided as a one-time bill credit on the first bill.
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