Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

Maintenance Alert - Mobility - May 5-9

Please be advised, Tbaytel will be performing maintenance to its Mobility network with work taking place from May 5 to May 9 between the hours of midnight to 4:00pm on each day. During this maintenance Tbaytel will be performing work on mobility towers across its serving territory where a 15 minute outage will be expected during each project. This outage may effect some customer's ability to place or receive calls, SMS, or use data services for the duration of the outage. Customers experiencing no service outside the maintenance window are asked to power off their mobile device for 30 seconds before powering it back on again.

Maintenance Alert - Mobility - Dryden, HWY 17 - May 6

Please be advised, Tbaytel will be performing maintenance to its Mobility network with work taking place on May 6 between the hours of 9:00am to 11:00pm. During this maintenance customers travelling along Highway 17 east of Dryden may experience a degradation in their service while some customers may experience a complete loss of service, including calls, SMS and data, lasting up to 2 hours. Customers experiencing no service outside the maintenance window are asked to power off their mobile device for 30 seconds before powering it back on again.

 

Rendered by:WWW-C01-PRD-01.