Mobility
International Data Roaming Block
In order to protect our customers from excessive data roaming charges, Tbaytel blocks International Data Roaming on all HSPA postpaid wireless accounts that do not have an active International Data Saver. As of May 16, 2013 customers that do not have an active International Data Saver will have the International Data Block applied to their account. This block prevents accidental usage while travelling outside of Canada and the USA.
This does not effect data usage while travelling in the United States.
Customers wishing to use data while travelling Internationally must call Customer Care at 623-4400 or toll free at 1-800-264-9501 to have the data block removed. When the International Data Block has been removed, customers will be required to add a Travel Saver and will be responsible for all charges incurred.
When an International Data Saver expires Tbaytel will reapply the International Data Roaming Block. Customers are encouraged to call Customer Care each time before they travel to confirm blocking and discuss Travel Saver options.
Tbaytel's 4G HSPA+ Network
Tbaytel’s 4G HSPA+ network opens mobility subscribers up to the world with additional offerings such as world-wide roaming, content, picture messaging and access to other Smartphone devices such as Androids and iPhones. Tbaytel’s new network is the latest in next generation wireless technology. 4G HSPA+ networks are the most widely deployed mobile broadband voice and data technology in the world today.
Travel With Your Phone
Voice and text roaming coverage is available in over 210 countries and areas. Data roaming for email, browsing and more is available in over 160 destinations. Click the link below for a list of destintations, rates, ways to save and useful tips on how to use your device before you travel.
HSPA Prepaid
Tbaytel's HSPA Prepaid is all about simplicity and convenience. There are no credit checks, no contracts and no system access fee.
4G HSPA+ Network FAQs
Look here to find answers to common questions about Tbaytel's 4G HSPA+ Network.
Enhanced 9-1-1 Service
Tbaytel will launch E9-1-1 Wireless Phase II on May 3, 2010. This new technology will provide the approximate location of a mobile handset to the 9-1-1 operator, allowing the operator to more effectively locate an emergency caller. Please refer to the following FAQ for more information about this new technology.
Click for more info.Mobility Inquiries
Visit 959 Fort William Rd. (in the Thunder Centre) or any Authorized Tbaytel Dealer
Thunder Centre Location:
Monday - Friday: 9:30am - 9:00pm
Saturday: 9:30am - 6:00pm
Sunday: 12:00 - 5:00
Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 6:00pm
