COVID-19

Covid-19 Update Covid-19 Update

Tbaytel's COVID-19 Repsonse

As the global response to COVID-19 continues to evolve, now more than ever we know that people in Northern Ontario are relying on Tbaytel to keep themselves informed, connected and entertained. We are taking many steps to make sure you can stay in touch and up-to-date. In addition, we’ve made some changes to keep our team mobilized and available to assist you.


Tbaytel Store

Due to the province wide stay-at-home order the Tbaytel Store is closed to walk-in traffic. Staff are available by appointment only for mobility activations, upgrades and repairs. Please call 684-2069 or 1-833-238-6654 (option 5) to book an appointment if required.

Shopping options

We will continue to monitor the impact of COVID-19 on our operations, and make decisions in accordance with recommendations for best practices from medical authorities and government officials.


Customer Care

Please call us for assistance at 807-623-4400 or 1-800-264-9501. Assistance is also available through Live Chat at tbaytel.net/contactus.


myTbaytel

View and pay your bills online at tbaytel.net/mytbaytel or download the new myTbaytel app, available for iPhone and Android.


Business Sales

Though we are limiting in-person interaction, the Business Sales team is still here to serve you and keep your business up-and-running. Please call 807-623-8800 or 1-866-999-0626.


Installation & Repair

In order to continue to provide the essential services our customers depend on, screening, social distancing and interim practices have been implemented, including technician-assisted self-installation and repair for all Tbaytel residential services. Should you wish to book or reschedule an existing appointment, please call 807-623-4400 or 1-800-264-9501.

Please Note: Hours for rescheduling appointments are as follows:

  • Mon - Fri: 7:00am - 8:00pm
  • Sat & Sun: 8:00am - 4:00pm

Tbaytel's COVID-19 Repsonse

If you are a Tbaytel Internet subscriber, we'd like to remind you that Tbaytel does not have data caps on any of our fixed internet plans. So, if you're spending more time at home and on the web than usual, don't worry, we have you covered during this challenging time.

Tbaytel Public Wifi Hotspots are free to use for everyone and will continue to be available throughout the community.

Tbaytel TV subscribers also have access to a variety of local COVID-19 updates, along with informational videos, available to watch OnDemand. Included are updates from the Thunder Bay District Health Unit and the City of Thunder Bay. To access the videos go to channel 99, or press On Demand on your remote and go to Local Content, and look for COVID-19 and COVID-19 Tips.

COVID-19 Alert

Help protect yourself and your community. Download the COVID Alert app for free to help stop the spread of the virus. The COVID Alert app lets users know if they may have been exposed to COVID-19. Available now in the App Store and Google Play. This is a message from the Government of Canada.

We are here to help

If you have any other concerns about managing your changing needs as a result of COVID-19, please contact Customer Care at 807-623-4400 or 1-800-264-9501. We will make every effort to help keep you connected.

Rendered by:WWW-C01-PRD-01.