Account Notifications

Canada-wide Universal Call Blocking Implemented

In an effort to protect our customers against unsolicited and fraudulent calls on November 2019 (wireless service) and December 2019 (wireline telephone service) Tbaytel has implemented Universal Call Blocking as part of the Canadian Radio-Television and Telecommunications Commission's (CRTC) recent mandate.

In December 2018, the Canadian Radio-television and Telecommunications Commission (CRTC) directed all Canadian Telecommunications Service Providers to implement universal network-level call blocking (UCB) in an effort to reduce unwanted nuisance calls.

On November 2019 (wireless service) and December 2019 (wireline telephone service), Tbaytel has implemented UCB on its wireline and wireless networks, for all incoming voice calls. As per CRTC’s directives, UCB blocks calls where the caller identification (i) exceeds 15 digits, or (ii) is malformed and does not conform to a dialable number for calls initiated under the North American Numbering Plan. UCB applies to all Time-division multiplexing ("TDM") and Session Initiation Protocol ("SIP") interconnections.


Malformed Numbers
Malformed numbers can come in many forms i.e. 000-000-0000 or 111-111-1111, however any number less than 7 digits does not comply with North American Number Standards and anything more than 15 digits does not comply to International standards.

Please be aware that UCB may impact voice calls made by Tbaytel customers. If you are using non-conforming numbers, your equipment will need to be re-programmed so calls are not inadvertently blocked. For example, you are using a Private Branch Exchange (PBX) with malformed caller identification. This results in outbound calls being blocked by all Canadian Networks.


Nuisance Call Recording
In an effort to indicate whether network-level call blocking is reducing the volume of nuisance calls, Tbaytel and all other Canadian providers are recording nuisance call complaints received from customers for review by the CRTC. If you are still experiencing nuisance calls, please contact Tbaytel at 807-623-4400 (local) or 1-800-264-9501 (Toll Fee) to provide details of the nuisance call you received.

Internet & TV Price Changes Effective January 1, 2022

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***


Internet Pricing Changes

Plan Current Regular Rate Current Bundled Rate New Regular Rate New Bundled Rate
High Speed Lite $48.95/mo $43.95/mo $50.95/mo $45.95/mo
High Speed $66.95/mo $61.95/mo $68.95/mo $63.95/mo
High Speed Plus $70.95/mo $65.95/mo $72.95/mo $67.95/mo
High Speed Max / Fibre 25 $83.95/mo $78.95/mo $85.95/mo $80.95/mo
High Speed 50 / Fibre 50 $88.95/mo $83.95/mo $90.95/mo $85.95/mo
Fibre 150 $96.95/mo $91.95/mo $98.95/mo $93.95/mo
Fibre 200 $105.95/mo $100.95/mo $107.95/mo $102.95/mo
Fibre 400 $105.95/mo $100.95/mo $107.95/mo $102.95/mo
Fibre Gigabit $115.95/mo $110.95/mo $117.95/mo $117.95/mo
Wireless Internet 5 $62.95/mo $57.95/mo $64.95/mo $59.95/mo
Wireless Internet 10 $79.95/mo $74.95/mo $81.95/mo $76.95/mo
Wireless Internet 20 $94.95/mo $89.95/mo $96.95/mo $91.95/mo
Legacy Plans Pricing varies, please contact us if your plan is not listed above

Consumption of Internet usage by today’s consumers has continued to grow with the increase of in-home connected devices, 4K streaming, and gaming. In an effort to continue to meet the needs of customers, Tbaytel continues to invest and upgrade in its 100% true fibre network and in-home connectivity equipment. Tbaytel's investment in delivering a great Internet experience has resulted in more and more homes being fibre eligible than ever before.

TV Pricing Changes

Plan Current Regular Rate Current Bundled Rate New Regular Rate New Bundled Rate
Essentials TV $29.95/mo $24.95/mo $29.95/mo $24.95/mo
Basic TV $53.95/mo $48.95/mo $55.95/mo $50.95/mo
Deluxe TV $73.95/mo $68.95/mo $75.95/mo $70.95/mo
Supreme TV $91.95/mo $86.95/mo $93.95/mo $88.95/mo
Ultimate TV $123.95/mo $118.95/mo $125.95/mo $120.95/mo

Each year the costs to provide our customers with TV service increase, including the costs to acquire programming. Content creators continually create new shows which causes a rise in their production budgets. To offset the costs of these rising production costs, content producers pass the additional expense to content providers like Tbaytel for the rights to broadcast their programming.

Each year Tbaytel is committed to enhancing our TV service by adding new channels, features and app to ensure that Tbaytel TV customers have a better TV watching experience.


Business Internet Pricing Changes

Plan Current Regular Rate New Bundled Rate
Business Internet Lite $52.95/mo $54.95/mo
Bus Fibre 10 $56.95/mo $58.95/mo
Business Fibre 10 / Standalone – Bus. Internet $68.95/mo $70.95/mo
Business Fibre 15/ Stand Alone – Bus. Internet 15 $72.95/mo $74.95/mo

Business TV Pricing Changes

Plan Current Regular Rate New Bundled Rate
Essentials TV Business $29.95/mo $29.95/mo
Basic TV Business $53.95/mo $55.95/mo
Deluxe TV Business $73.95/mo $75.95/mo
Supreme TV Business $91.95/mo $93.95/mo
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