Account Notifications

CBC Out of Home Streaming Restrictions

Due to content rights, out-of-home streaming of CBC is strictly prohibited for the duration of the NHL Playoffs. Beginning April 19, Tbaytel customers will not be able to view CBC while out-of-home until completion of the NHL Playoffs.

For customers wishing to stay up to date on the federal election and other news while on the go, a free preview of CBC News Network (654) is on until May 5.

Internet Price Changes Effective March 1, 2025

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

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Internet Pricing Changes

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Businss Internet Pricing Changes

Consumption of Internet usage by today’s consumers has continued to grow with the increase of in-home connected devices, 4K streaming and gaming. In an effort to continue to meet the needs of customers, Tbaytel continues to upgrade and invest in its 100% true fibre network and in-home connectivity equipment in an environment of increasing costs. Tbaytel's investment in delivering a great Internet experience has resulted in more and more homes being fibre eligible than ever before, along with the latest WiFi technology available. In addition, Tbaytel continues to offer many free features to its customers including enhanced network protection and home network visibility and control through the Tbaytel WiFi app.

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Regional Wireless Internet Pricing Changes

Security Price Changes Effective February 1, 2024

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

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Security Pricing Changes

After 10+ years of unchanged monitoring rates, Tbaytel will be implementing a rate increase and in some cases a plan name change to select security plans. In order to continue to provide quality monitoring services and to continue to invest back into our monitoring services, rate increases are necessary. Although these changes may affect your account, you can rest assured you will continue to receive the same great Tbaytel security monitoring service. Additional information will be sent out to you by mail if you will be impacted by the above changes.

TV Price Changes Effective March 1, 2025

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

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TV Pricing Changes

Each year Tbaytel’s costs to provide our customers with TV service increase, including costs to acquire programming. As television content customer expectations increase, content creators are raising production budgets and creating even more new shows. To offset the costs of these rising production costs, content producers pass those along onto content providers like Tbaytel for the rights to broadcast their content.

Each year Tbaytel is committed to enhancing our TV service by adding new channels, features, and TV app enhancements. These enhancements are made to ensure that Tbaytel TV customers have a better TV watching experience.

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Business TV Pricing Changes