Account Notifications

Canada-wide Universal Call Blocking Implemented

In an effort to protect our customers against unsolicited and fraudulent calls on November 2019 (wireless service) and December 2019 (wireline telephone service) Tbaytel has implemented Universal Call Blocking as part of the Canadian Radio-Television and Telecommunications Commission's (CRTC) recent mandate.

In December 2018, the Canadian Radio-television and Telecommunications Commission (CRTC) directed all Canadian Telecommunications Service Providers to implement universal network-level call blocking (UCB) in an effort to reduce unwanted nuisance calls.

On November 2019 (wireless service) and December 2019 (wireline telephone service), Tbaytel has implemented UCB on its wireline and wireless networks, for all incoming voice calls. As per CRTC’s directives, UCB blocks calls where the caller identification (i) exceeds 15 digits, or (ii) is malformed and does not conform to a dialable number for calls initiated under the North American Numbering Plan. UCB applies to all Time-division multiplexing ("TDM") and Session Initiation Protocol ("SIP") interconnections.

Malformed Numbers
Malformed numbers can come in many forms i.e. 000-000-0000 or 111-111-1111, however any number less than 7 digits does not comply with North American Number Standards and anything more than 15 digits does not comply to International standards.

Please be aware that UCB may impact voice calls made by Tbaytel customers. If you are using non-conforming numbers, your equipment will need to be re-programmed so calls are not inadvertently blocked. For example, you are using a Private Branch Exchange (PBX) with malformed caller identification. This results in outbound calls being blocked by all Canadian Networks.

Nuisance Call Recording
In an effort to indicate whether network-level call blocking is reducing the volume of nuisance calls, Tbaytel and all other Canadian providers are recording nuisance call complaints received from customers for review by the CRTC. If you are still experiencing nuisance calls, please contact Tbaytel at 807-623-4400 (local) or 1-800-264-9501 (Toll Fee) to provide details of the nuisance call you received.

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