Account Notifications

Channels Off Air

On October 22, 2025, the following channels will be discontinued by their provider:

Customers subscribed to these channels individually will have the charge removed from their account on the discontinued date. Customers that subscribed to these channels as part of their Pick 10 are encouraged to contact Tbaytel Customer Care at 807-623-4400 or 1-800-264-9501 to change their Pick 10 selection.

Security Price Changes Effective February 1, 2024

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

Security Pricing Changes

After 10+ years of unchanged monitoring rates, Tbaytel will be implementing a rate increase and in some cases a plan name change to select security plans. In order to continue to provide quality monitoring services and to continue to invest back into our monitoring services, rate increases are necessary. Although these changes may affect your account, you can rest assured you will continue to receive the same great Tbaytel security monitoring service. Additional information will be sent out to you by mail if you will be impacted by the above changes.

TV Price Changes Effective March 1, 2026

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

TV Pricing Changes

Each year Tbaytel’s costs to provide our customers with TV service increase, including costs to acquire programming. As television content customer expectations increase, content creators are raising production budgets and creating even more new shows. To offset the costs of these rising production costs, content producers pass those along onto content providers like Tbaytel for the rights to broadcast their content.

Each year Tbaytel is committed to enhancing our TV service by adding new channels, features, and TV app enhancements. These enhancements are made to ensure that Tbaytel TV customers have a better TV watching experience.

Business TV Pricing Changes

Home Phone Price Changes Effective March 1, 2026

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

Home Phone Pricing Changes

Tbaytel is committed to providing customers with reliable, high-quality Home Phone service. We are proud to have maintained stable pricing for our customers, with no rate increase since 2018. However, after seven years of absorbing rising operational costs, adjustments are now necessary to sustain the reliability and high quality of our service.

The costs required to provide and maintain our extensive network continually increase. A rate increase helps Tbaytel continue to perform essential maintenance and required upgrades to our network infrastructure. These critical investments ensure crystal-clear voice transmission, reliable dial tone, and the long-term service quality that our customers expect from Tbaytel.

Even with necessary price adjustments, Tbaytel’s Home Phone service remains competitively priced. Furthermore, Tbaytel is proud to continue being the only provider of a 5-product service bundle in Thunder Bay, offering customers the opportunity for substantial bundle savings when combining services.