Account Management

Tools and options to update or make changes to accounts


Download the myTbaytel App today

myTbaytel

Enjoy the convenience of self-serve with myTbaytel and the myTbaytel app available for iOS and Android. Pay your bills, check data usage, purchase a Data Add-On and more. Go to the myTbaytel web login now.

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Email Community

Let’s stay in touch! At Tbaytel, we want to provide you with the best experience possible, starting with making sure you have access to all the information you need about the products, services and support we offer.

Other ways to manage your account

Bill Payment Options

Choose the most convenient and easy way to pay your bill safely and securely.

Paperless Billing

Make the switch to paperless billing, a secure and convenient way to receive all of your Tbaytel bills.

Authorized Users

For many customers, having flexibility in how you manage your Tbaytel account and who can help you is important.

Account Notifications

In order to provide the best possible experience for our valued customers, Tbaytel makes every effort to notify customers in advance about changes to their Tbaytel accounts or services.

Device Blacklist

In the event that a HSPA or LTE wireless device has been stolen, Tbaytel can add your device’s electronic serial number to a shared national blacklist.

Wire Care

Protect the wiring inside your home with Wire Care.

Service Installation – New Home Construction

Building a new home? We have some information to help ensure a smooth installation for all of your Tbaytel services.

Service Installation – Call Before You Dig

Whether you are building a garage, installing fence posts, or planting a tree, it is your responsibility to call before you dig.

Free utility locate requests can be submitted 24 hours a day and 7 days a week to Ontario One Call either online at www.ontarioonecall.ca or by calling 1-800-400-2255.

Service Installation – Landlord Permission

When Tbaytel needs to install equipment at the premise, the installation may require drilling a hole(s) and running cable. In the event you do not own the property where you have requested to have service installed, Tbaytel advises that you obtain consent from the property owner or landlord prior to the work being initiated.

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