Tools and options to update or make changes to accounts
Enjoy the convenience of self-serve with myTbaytel and the myTbaytel app available for iOS and Android. Pay your bills, check data usage, purchase a Data Add-On and more. Go to the myTbaytel web login now.
Let’s stay in touch! At Tbaytel, we want to provide you with the best experience possible, starting with making sure you have access to all the information you need about the products, services and support we offer.
Choose the most convenient and easy way to pay your bill safely and securely.
Make the switch to paperless billing, a secure and convenient way to receive all of your Tbaytel bills.
For many customers, having flexibility in how you manage your Tbaytel account and who can help you is important.
In order to provide the best possible experience for our valued customers, Tbaytel makes every effort to notify customers in advance about changes to their Tbaytel accounts or services.
In the event that a HSPA or LTE wireless device has been stolen, Tbaytel can add your device’s electronic serial number to a shared national blacklist.
Protect the wiring inside your home with Wire Care.
Building a new home? We have some information to help ensure a smooth installation for all of your Tbaytel services.
Whether you are building a garage, installing fence posts, or planting a tree, it is your responsibility to call before you dig.
Free utility locate requests can be submitted 24 hours a day and 7 days a week to Ontario One Call either online at www.ontarioonecall.ca or by calling 1-800-400-2255.
When Tbaytel needs to install equipment at the premise, the installation may require drilling a hole(s) and running cable. In the event you do not own the property where you have requested to have service installed, Tbaytel advises that you obtain consent from the property owner or landlord prior to the work being initiated.
Receive your bills electronically by subscribing to our environmentally friendly paperless billing. Once you sign up for paperless billing you will receive one final paper bill. From that point onward you will receive your bill(s) electronically and a notification will be sent to your requested email address when new bills are available to be viewed.
Sign up now through myTbaytel
How to set up Paperless Billing
Tbaytel’s Authorized User Policy allows you to assign another individual to share many of the same permissions and privileges that you have as the primary user and holder of your account.
Fill out the Authorized User Waiver online
Download the Authorized User Form
Learn more about our Authorized User Policy
In the event that a HSPA or LTE wireless device has been stolen, Tbaytel can add your device’s electronic serial number to a shared national blacklist. Any device on the blacklist will be blocked from working on Tbaytel’s or any participating Canadian and International wireless provider networks.
To add a device to the blacklist, you must have a valid Police Report from your local Police Department:
Submit a device to the Blacklist
The wiring within the home is the responsibility of the homeowner and can be costly to repair if it becomes damaged or degrades. A subscription to Wire Care can protect your home from unexpected costs.
Learn more about Wire Care