Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

5G - Ongoing Maintenance

Tbaytel will be performing necessary work in order to prepare our towers for the launch of 5G. This work may result in degradation to our services including calls, text, and data, during each maintenance window. The following list is upcoming scheduled work:

  • Paju Mountain:  Full LTE outage will last from October 2-11
  • Rainy River: LTE outage between Oct 16 - Oct 17, HSPA shutdown on Oct 21
  • Crozier: LTE outage between Oct 24 - Oct 25, HSPA shutdown on Oct 28

During full LTE outages customers will experience slower data speeds, but will still have the ability to make and receive calls, send and receive text messages and use data.  Any areas experiencing an HSPA shutdown should visit tbaytel.net/hspaShutdown to check if your device supports VoLTE. Customers experiencing no service outside the indicated area or maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering back on again.

Maintenance Alert - Connected Home - Thunder Bay North - October 10

Please be advised, Tbaytel will be performing maintenance to its Connected Home services with work taking place on October 10th between the hours of 1:00am to 6:00am.  During this maintenance, some customers on the north side of Thunder Bay may experience a disruption to their Home Phone and TV services with a potential loss of service lasting up to 15 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.

Maintenance Alert - Home and Business Telephone - October 10, 22, and 30

Please be advised. Tbaytel will be performing maintenance to its Home Phone and Business Voice services on October 10th, 22nd, and 30th with work scheduled to take place between 1:00am and 8:00am EST. During this time Home Phone and Business Voice customers may experience a brief outage of 5 seconds or less. This outage should only affect calls that are trying to be established and not any active calls.
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