Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our Network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

If you are experiencing a loss of service outside of a maintenance window, please power off your affected Tbaytel equipment for 30 seconds before powering back on again. If the service is not restored, please contact Tbaytel Technical Support.

Maintenance Alert - tbaytel.net & Web Services - May 31

Please be advised, Tbaytel will be performing maintenance to its website and web services on May 31st with work taking place between 8:00am to 4:00pm.  During this maintenance customers will be unable to access the following products:

  • tbaytel.net 
  • The myTbaytel App and myTbaytel web portal 
  • Ecommerce
  • Text 911

As well, the following products will be unavailable to new activations and customers whose login sessions have timed out:

  • Stream TV & the Tbaytel TV App
  • Watch TV Everywhere
  • Stingray Music 

Maintenance Alert - Mobility - Jumbo Gardens - May 23-June 4

Please be advised, Tbaytel will be performing maintenance to its Mobility services with work taking place between May 23rd and June 4th.  While no outage is expected, some customers in the Jumbo Gardens area may not be able to access the LTE network. This work is required for the preparation of 5G. Customers experiencing no service are asked to power off their mobile device for 30 seconds before powering it back on again.

Maintenance Alert - Mobility - Parkdale - May 23-June 2

Please be advised, Tbaytel will be performing maintenance to its Mobility services with work taking place between May 23rd and June 2nd. While no outage is expected, some customers in the Parkdale area may not be able to access the LTE network. This work is required for the preparation of 5G. Customers experiencing no service are asked to power off their mobile device for 30 seconds before powering it back on again.

Maintenance Alert - Mobility - Red Lake - May 31

Please be advised, Tbaytel will be performing maintenance to its Mobility services with work taking place on May 31st between the hours of 2:00am to 6:00am.  During this maintenance customers in the Red Lake area, including Balmertown, Ear Falls, and areas along HWY 105 may experience a loss of service, including calls, SMS and data, lasting no longer than 15 minutes. Customers experiencing no service outside the maintenance window are asked to power off their mobile device for 30 seconds before powering it back on again.

Maintenance Alert - Connected Home - Academy - June 1

Please be advised, Tbaytel will be performing maintenance to its Connected Home services with work taking place on June 1st between the hours of 2:00am to 4:00am.  During this maintenance some customers in the area in and around Academy & Oliver Rd may experience a loss of service lasting no longer than 15 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again. 

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