Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our Network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

If you are experiencing a loss of service outside of a maintenance window, please power off your affected Tbaytel equipment for 30 seconds before powering back on again. If the service is not restored, please contact Tbaytel Technical Support.

Maintenance Alert - Mobility - Red Lake - Dec 2

Please be advised, Tbaytel will be performing maintenance to its Mobility services on December 2nd between 10:00AM to 2:00PM.  During this maintenance some customers in the Red Lake area may experience a loss in LTE service, including voice, SMS and data, lasting up to 10 minutes. Customers experiencing no service outside of the maintenance window are asked to power off their mobile device for 30 seconds before powering it back on again.

 

Maintenance Alert - Mobility - Chapleau - Dec 7

Please be advised, Tbaytel will be performing maintenance to its Mobility services on December 7th between 1:00AM to 2:00AM.  During this maintenance some customers in Chapleau and the surrounding area may experience a loss service, including voice, SMS and data, lasting up to 10 minutes. Customers experiencing no service outside of the maintenance window are asked to power off their mobile device for 30 seconds before powering it back on again.

 

Scam Alert - Phishing Messages - Dec 2

Please be advised that Tbaytel has been made aware of a phishing scam where customers are asked to upgrade their email or their email will be deactivated. As always, we advise all customers to ignore emails and text messages which the sender is not known, and avoid clicking any links.
If you'd like to understand more about these scams, please visit our F.A.Q. section on Email Fraud and Scams.
 
scam alert
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