Review these policies to protect and understand your rights as a consumer
Welcome to the Tbaytel website. These terms and conditions contain legal obligations. Please read the terms and conditions and ensure you agree before using a Tbaytel website.
This Privacy Policy explains Tbaytel's treatment of your personally identifiable information collected in connection with your activities on or related to the Tbaytel website and Tbaytel services made available on this site. Please read the policy and ensure you agree before using a Tbaytel website.
Terms and Service set out the rights, obligations and limitations of Tbaytel and you, the Customer for Tbaytel’s Residential and Business Mobility, TV, Internet, Phone and Security services. Please read the terms of service and ensure you agree before using Tbaytel’s services.
While we are confident that our Customer Care team can handle your service needs, we have steps in place to escalate a complaint should your concern not be resolved to your satisfaction.
Learn more about Tbaytel's contest rules, regulations, instructions on how to enter and if you are eligible.
The Wireless Code of Conduct is a telecommunications regulatory policy issued by the Canadian Radio-Telecommunications Commission (CRTC) to all Canadian wireless carriers so that retail and small business consumers of retail mobile wireless services will be better informed of their rights and obligations outlined in their contracts with service providers.
In compliance with the Canadian Copyright Modernization Act Notice and Notice Regime all Canadian Internet Service Providers (ISPs) are required to attempt to notify their customers of any allegations of copyright infringement received from copyright holders, effective January 2, 2015. If you are a copyright holder or designated representative, please click submit to file a copyright infringement notice.
With the number of bad actors out there using new ways to trick you, it can be difficult to know who or what to trust. Take a moment to read through some of the ways scammers are trying to take advantage and, more importantly, how to defend yourself from these attacks.
Reduce the number of telemarketing calls you receive by registering with the National Do Not Call List (DNCL).
Understanding potential threats before they happen may help in preventing unwanted situations.
Learn more about how to recognize our employees, what to do if you receive a threatening phone call or if you are a target of email fraud.
Learn more about how to protect yourself from fraud.
Receive a $100 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 150GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
Save $100 when you subscribe to new security monitoring service with a 36-month commitment.
Offer ends June 30, 2025. $100 savings applies to residential customers who subscribe to new security monitoring service with a 36-month commitment during the promotional period. The $100 savings will be provided as a one-time bill credit on the first bill.
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