Review these policies to protect and understand your rights as a consumer
Welcome to the Tbaytel website. These terms and conditions contain legal obligations. Please read the terms and conditions and ensure you agree before using a Tbaytel website.
This Privacy Policy explains Tbaytel's treatment of your personally identifiable information collected in connection with your activities on or related to the Tbaytel website and Tbaytel services made available on this site. Please read the policy and ensure you agree before using a Tbaytel website.
Terms and Service set out the rights, obligations and limitations of Tbaytel and you, the Customer for Tbaytel’s Residential and Business Mobility, TV, Internet, Phone and Security services. Please read the terms of service and ensure you agree before using Tbaytel’s services.
While we are confident that our Customer Care team can handle your service needs, we have steps in place to escalate a complaint should your concern not be resolved to your satisfaction.
Learn more about Tbaytel's contest rules, regulations, instructions on how to enter and if you are eligible.
The Wireless Code of Conduct is a telecommunications regulatory policy issued by the Canadian Radio-Telecommunications Commission (CRTC) to all Canadian wireless carriers so that retail and small business consumers of retail mobile wireless services will be better informed of their rights and obligations outlined in their contracts with service providers.
In compliance with the Canadian Copyright Modernization Act Notice and Notice Regime all Canadian Internet Service Providers (ISPs) are required to attempt to notify their customers of any allegations of copyright infringement received from copyright holders, effective January 2, 2015. If you are a copyright holder or designated representative, please click submit to file a copyright infringement notice.
With the number of bad actors out there using new ways to trick you, it can be difficult to know who or what to trust. Take a moment to read through some of the ways scammers are trying to take advantage and, more importantly, how to defend yourself from these attacks.
Reduce the number of telemarketing calls you receive by registering with the National Do Not Call List (DNCL).
Understanding potential threats before they happen may help in preventing unwanted situations.
Learn more about how to recognize our employees, what to do if you receive a threatening phone call or if you are a target of email fraud.
Learn more about how to protect yourself from fraud.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 130GB plan.
Stack both our 5G Plus Unlimited 200 GB mobility plan and a new Fibre Gigabit Internet service and save up to $59 per month for two years!
More Details
Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. To receive set Internet promotional credit for 24 months, no commitment is required, however prices may increase during subscription. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
When you purcahse a new device on a 2-year term we'll send you an EverythingCard gift card on select plans:
When you purcahse a new device on a 2-year term and choose the Unlimited 200GB or Unlimited CAN & US 130GB plan we'll send you a $75 gift card through EverythingCard.
When you activate a new line with Tbaytel and you bring your own phone and you choose the BYOD Unlimited 200GB or the BYOD Unlimited CAN & US 130GB plan we'll send you a $50 gift card through EverythingCard.
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