Review these policies to protect and understand your rights as a consumer
Welcome to the Tbaytel website. These terms and conditions contain legal obligations. Please read the terms and conditions and ensure you agree before using a Tbaytel website.
Terms and Service set out the rights, obligations and limitations of Tbaytel and you, the Customer for Tbaytel’s Residential and Business Mobility, TV, Internet, Phone and Security services. Please read the terms of service and ensure you agree before using Tbaytel’s services.
While we are confident that our Customer Care team can handle your service needs, we have steps in place to escalate a complaint should your concern not be resolved to your satisfaction.
Learn more about Tbaytel's contest rules, regulations, instructions on how to enter and if you are eligible.
The Wireless Code of Conduct is a telecommunications regulatory policy issued by the Canadian Radio-Telecommunications Commission (CRTC) to all Canadian wireless carriers so that retail and small business consumers of retail mobile wireless services will be better informed of their rights and obligations outlined in their contracts with service providers.
In compliance with the Canadian Copyright Modernization Act Notice and Notice Regime all Canadian Internet Service Providers (ISPs) are required to attempt to notify their customers of any allegations of copyright infringement received from copyright holders, effective January 2, 2015. If you are a copyright holder or designated representative, please click submit to file a copyright infringement notice.
With the number of bad actors out there using new ways to trick you, it can be difficult to know who or what to trust. Take a moment to read through some of the ways scammers are trying to take advantage and, more importantly, how to defend yourself from these attacks.
Reduce the number of telemarketing calls you receive by registering with the National Do Not Call List (DNCL).
Understanding potential threats before they happen may help in preventing unwanted situations.
Learn more about how to recognize our employees, what to do if you receive a threatening phone call or if you are a target of email fraud.
Learn more about how to protect yourself from fraud.
When you subscribe to a 5G+ Unlimited Data plan and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Existing Tbaytel Internet customers save $20/month for 12 months ($240) on your Internet service when signing up for new security monitoring service. Offer ends June 30, 2023.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.