Know Your Rights

Kow your rights as a Tbaytel customer

Review these policies to protect and understand your rights as a consumer

Website Terms & Conditions

Welcome to the Tbaytel website. These terms and conditions contain legal obligations. Please read the terms and conditions and ensure you agree before using a Tbaytel website.

Corporate Privacy Policy

This Privacy Policy explains Tbaytel's treatment of your personally identifiable information collected in connection with your activities on or related to the Tbaytel website and Tbaytel services made available on this site. Please read the policy and ensure you agree before using a Tbaytel website.

Terms of Service

Terms and Service set out the rights, obligations and limitations of Tbaytel and you, the Customer for Tbaytel’s Residential and Business Mobility, TV, Internet, Phone and Security services. Please read the terms of service and ensure you agree before using Tbaytel’s services.

Complaint Process

While we are confident that our Customer Care team can handle your service needs, we have steps in place to escalate a complaint should your concern not be resolved to your satisfaction.

Contest Policy

Learn more about Tbaytel's contest rules, regulations, instructions on how to enter and if you are eligible.

Wireless Code of Conduct

The Wireless Code of Conduct is a telecommunications regulatory policy issued by the Canadian Radio-Telecommunications Commission (CRTC) to all Canadian wireless carriers so that retail and small business consumers of retail mobile wireless services will be better informed of their rights and obligations outlined in their contracts with service providers.

The Copyright Modernization Act

In compliance with the Canadian Copyright Modernization Act Notice and Notice Regime all Canadian Internet Service Providers (ISPs) are required to attempt to notify their customers of any allegations of copyright infringement received from copyright holders, effective January 2, 2015. If you are a copyright holder or designated representative, please click submit to file a copyright infringement notice.

Protect yourself from scam emails, calls and text messages

With the number of bad actors out there using new ways to trick you, it can be difficult to know who or what to trust. Take a moment to read through some of the ways scammers are trying to take advantage and, more importantly, how to defend yourself from these attacks.

Do Not Call

Reduce the number of telemarketing calls you receive by registering with the National Do Not Call List (DNCL).

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