Accessibility Services

Learn more about accessibility options from Tbaytel

Helpful tools and services to assist those with disabilities

Accessibility Feedback

To prepare its accessibility plan in compliance with the Accessible Canada Act by summer 2023, Tbaytel is accepting public feedback on ways it can improve accessibility for its community. Feedback will be accepted via online form, email, and telephone. Upon request, a description of the feedback process can be provided in an alternate format for persons with disabilities. This process is subject to change.


T9-1-1 is an emergency texting service for deaf, hard of hearing, or speech impaired subscribers to communicate with a 9-1-1 call centre in an emergency.

Relay Service

Customers with speech or hearing impairment can use TTY or another communication device for the deaf (TDD) to make calls.

IP Relay

IP Relay uses the familiarity of online chat applications to make communication easier for people who are hearing or speech impaired.

Trial Periods

If you are unsatisfied with your wireless service, there may be an opportunity for you to cancel it without incurring any termination fees or other penalties.

Mobility Discount

A person with a disability that limits their device use or increases their reliance disproportionately on voice, data, or text may be eligible for a 50% discount off their monthly wireless plan and additional billable wireless features and services. This same discount can also be extended to one caregiver or family member.

To receive the Wireless Special Needs Discount, download and complete the form.

ASL Videos

The Wireless Terminology series is part of the on-going collaboration between service providers and the DDBHH community.


9-8-8 is not available yet in Canada, but help is still available. Adults can text 741741 and youth can text 686868. Quebec residents can text 1-855-957-5353. You can also call Canada’s suicide prevention service at 1-833-456-4566.

Le 9-8-8 n’est pas encore disponible au Canada, mais de l'aide est disponible. Les adultes peuvent texter le 741741 et les jeunes le 686868. Les résidents du Québec peuvent texter le 1-855-957-5353. Vous pouvez aussi appeler le service canadien de prévention du suicide au 1-833-456-4566.

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