Helpful tools and services to assist those with disabilities
To prepare its accessibility plan in compliance with the Accessible Canada Act by summer 2023, Tbaytel is accepting public feedback on ways it can improve accessibility for its community. Feedback will be accepted via online form, email, and telephone. Upon request, a description of the feedback process can be provided in an alternate format for persons with disabilities. This process is subject to change.
T9-1-1 is an emergency texting service for deaf, hard of hearing, or speech impaired subscribers to communicate with a 9-1-1 call centre in an emergency.
Customers with speech or hearing impairment can use TTY or another communication device for the deaf (TDD) to make calls.
IP Relay uses the familiarity of online chat applications to make communication easier for people who are hearing or speech impaired.
If you are unsatisfied with your wireless service, there may be an opportunity for you to cancel it without incurring any termination fees or other penalties.
A person with a disability that limits their device use or increases their reliance disproportionately on voice, data, or text may be eligible for a 50% discount off their monthly wireless plan and additional billable wireless features and services. This same discount can also be extended to one caregiver or family member.
To receive the Wireless Special Needs Discount, download and complete the form.
The Wireless Terminology series is part of the on-going collaboration between service providers and the DDBHH community.
9-8-8 is not available yet in Canada, but help is still available. Adults can text 741741 and youth can text 686868. Quebec residents can text 1-855-957-5353. You can also call Canada’s suicide prevention service at 1-833-456-4566.
Le 9-8-8 n’est pas encore disponible au Canada, mais de l'aide est disponible. Les adultes peuvent texter le 741741 et les jeunes le 686868. Les résidents du Québec peuvent texter le 1-855-957-5353. Vous pouvez aussi appeler le service canadien de prévention du suicide au 1-833-456-4566.
T9-1-1 is available in select regions of the country, including select Tbaytel coverage areas in Thunder Bay.
Learn more about T-9-1-1
Customers with speech or hearing impairment, who use a TTY or other telecommunication device for the deaf (TDD), can dial 711 or 1- 800-267-6511 for operator assistance to complete the following types of calls:
Voice users can dial 1-800-855-0511.
To place calls from a TTY to TTY dial 1-800-855-1155.
Tbaytel Long Distance customers who require a TTY should register with Tbaytel to receive a 50% discount on certain long distance calls placed from their residential telephone number.
For More Information:
TTY and Teletypewriter users: Call 1-800-771-6179
Voice users: Call 1-800-331-9948
IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. Operators are available 24 hours a day, 7 days a week.
Sign up for IP Relay service
If you are unsatisfied with your wireless service, you may cancel it without incurring any termination fees or other penalties up to 15 days from the contract start date if you have not used more than half of the usage specified in your monthly plan limits. If you are a person with a disability, you are entitled to an extended trial period and may cancel up to 30 days from the contract start date.
Complete packaging, boxes, manuals, chargers, etc. must also be returned. All items must be in "like new" condition and returned to the location they were purchased from. You will be responsible for any additional usage charges that you may have incurred.