Accessibility Services

Learn more about accessibility options from Tbaytel

Helpful tools and services to assist those with disabilities

Accessibility Feedback

You can provide us with feedback about accessibility at Tbaytel. Tell us about any barriers you've encountered and what might work better.

Accessibility Plan

Read Tbaytel’s Accessibility Plan and learn more about our commitment to a barrier-free Canada.

Accessibility Progress Report

Review the progress we’re making to action Tbaytel’s Accessibility Plan.


T9-1-1 is an emergency texting service for deaf, hard of hearing, or speech impaired subscribers to communicate with a 9-1-1 call centre in an emergency.

Relay Service

Customers with speech or hearing impairment can use TTY or another communication device for the deaf (TDD) to make calls.

IP Relay

IP Relay uses the familiarity of online chat applications to make communication easier for people who are hearing or speech impaired.

Trial Periods

If you are unsatisfied with your wireless service, there may be an opportunity for you to cancel it without incurring any termination fees or other penalties.

Mobility Discount

A person with a disability that limits their device use or increases their reliance disproportionately on voice, data, or text may be eligible for a 50% discount off their monthly wireless plan and additional billable wireless features and services. This same discount can also be extended to one caregiver or family member.

To receive the Wireless Special Needs Discount, download and complete the form.

ASL Videos

The Wireless Terminology series is part of the on-going collaboration between service providers and the DDBHH community.


9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for support in English or French. For more information, visit

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