Helpful tools and services to assist those with disabilities
You can provide us with feedback about accessibility at Tbaytel. Tell us about any barriers you've encountered and what might work better.
Read Tbaytel’s Accessibility Plan and learn more about our commitment to a barrier-free Canada.
Review the progress we’re making to action Tbaytel’s Accessibility Plan.
T9-1-1 is an emergency texting service for deaf, hard of hearing, or speech impaired subscribers to communicate with a 9-1-1 call centre in an emergency.
Customers with speech or hearing impairment can use TTY or another communication device for the deaf (TDD) to make calls.
IP Relay uses the familiarity of online chat applications to make communication easier for people who are hearing or speech impaired.
If you are unsatisfied with your wireless service, there may be an opportunity for you to cancel it without incurring any termination fees or other penalties.
A person with a disability that limits their device use or increases their reliance disproportionately on voice, data, or text may be eligible for a 50% discount off their monthly wireless plan and additional billable wireless features and services. This same discount can also be extended to one caregiver or family member.
To receive the Wireless Special Needs Discount, download and complete the form.
The Wireless Terminology series is part of the on-going collaboration between service providers and the DDBHH community.
9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for support in English or French. For more information, visit https://988.ca.
T9-1-1 is available in select regions of the country, including select Tbaytel coverage areas in Thunder Bay.
Learn more about T-9-1-1
Customers with speech or hearing impairment, who use a TTY or other telecommunication device for the deaf (TDD), can dial 711 or 1- 800-267-6511 for operator assistance to complete the following types of calls:
Voice users can dial 1-800-855-0511.
To place calls from a TTY to TTY dial 1-800-855-1155.
Tbaytel Long Distance customers who require a TTY should register with Tbaytel to receive a 50% discount on certain long distance calls placed from their residential telephone number.
For More Information: TTY and Teletypewriter users: Call 1-800-771-6179 Voice users: Call 1-800-331-9948
IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. Operators are available 24 hours a day, 7 days a week.
Sign up for IP Relay service
If you are unsatisfied with your wireless service, you may cancel it without incurring any termination fees or other penalties up to 15 days from the contract start date if you have not used more than half of the usage specified in your monthly plan limits. If you are a person with a disability, you are entitled to an extended trial period and may cancel up to 30 days from the contract start date.
Complete packaging, boxes, manuals, chargers, etc. must also be returned. All items must be in "like new" condition and returned to the location they were purchased from. You will be responsible for any additional usage charges that you may have incurred.
Receive a $100 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 150GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
Save $100 when you subscribe to new security monitoring service with a 36-month commitment.
Offer ends June 30, 2025. $100 savings applies to residential customers who subscribe to new security monitoring service with a 36-month commitment during the promotional period. The $100 savings will be provided as a one-time bill credit on the first bill.
Click on a number to display disclaimer.