Service Affordability Support

Telecommunication services can be expensive, so Tbaytel offers a number of different ways to make our products and services more affordable to those who require some assistance.

Teacher with students

Phones for Families

The Phones for Families Program is a partnership between Tbaytel, Thunder Bay Catholic District School Board, Lakehead Public Schools, Lakehead Social Planning Council/211 North, United Way of Thunder Bay and District of Thunder Bay Social Services Administration Board. Through this program, eligible families with a child(ren) in either school board are provided a landline at no cost.

Application forms can be accessed at the schools and once completed, the schools will submit the forms to Lakehead Social Planning Council/211 North for their review and consideration.

Teacher and a student

Connecting Families Program

Tbaytel is a participating internet provider in the Connecting Families Initiative with the Government of Canada, bringing affordable internet access to to our community. Eligible people will receive a letter from the Government of Canada which includes an access code. The only way to sign up for this initiative is by receiving a letter from the Government of Canada with an access code.

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Canadian Family

Newcomer Support

At Tbaytel, we want to do our part in assisting all newcomers settle comfortably in Thunder Bay by providing Tbaytel services as easily as possible. All requests for support must be initiated by the newcomers' sponsors and must filter through Tbaytel's Contact Centre at 623-4400.

person looking at a phone

Mobility Accessibility Services

A person with a disability that limits their device use or increases their reliance disproportionately on voice, data, or text may be eligible for a 50% discount off their monthly wireless plan and additional billable wireless features and services. To learn more, please visit

For more information on our service affordability program, please contact us.

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