The Terms of Service, TB80 of the General Tariff, set out the basic rights and obligations of both Tbaytel and its customers. They were approved by the Canadian Radio-Television and Telecommunications Commission (CRTC), effective February 6, 1997. The Terms of Service are available in English and French and have equal force in both official languages.
Where repeated efforts to contact the customer have failed, Tbaytel must deliver such advance notice to the billing address.
For the purposes of sub-section 22.3, reasonable advance notice for the termination or suspension of the service of a customer that is a competitor will generally be at least 30 calendar days.
Where it becomes apparent that suspension or termination occurred in error or was otherwise improper, Tbaytel must restore service during business hours on the next working day, at the latest, unless exceptional circumstances do not permit this, and no reconnection charges shall be levied.
Questions about Terms of Service should be directed to the Secretary General at Canadian Radio-Television and Telecommunications Commission, Ottawa, Ontario K1A 0N2
Download Tbaytel Carrier Access Tariff PDF
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Save $20/month on your existing Tbaytel Internet service for 24 months when you activate new monitoring with a 3 year term.
When you purchase a smart home security equipment package with a 3-year term we’ll include a FREE Smart Security Camera. Choose between either an outdoor camera or a video doorbell.
PLUS, save $20/month on your existing Tbaytel Internet service for 2 years when you activate new monitoring with a 3-year term.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.