The Wireless Code is a telecommunications regulatory policy issued by the Canadian Radio-Telecommunications Commission (CRTC) to all Canadian wireless carriers so that retail and small business consumers of retail mobile wireless services will be better informed of their rights and obligations outlined in their contracts with service providers.
On December 2, 2013, the CRTC required all Canadian wireless carriers to implement the Wireless Code. The CRTC updated the Wireless Code in 2017 with an effective date of December 1, 2017.
The Wireless Code establishes basic consumer rights for consumers and new requirements for service providers. The Code limits cancellation fees and requires providers to unlock phones at no charge, offer trial periods for wireless contracts and set default caps on data charges to avoid bill shock. For more information please click on the next tab.
The Wireless Code establishes basic rights for all wireless consumers. However, there are some differences between postpaid and prepaid services.
First, try to resolve the issue with your service provider. If you are still unsatisfied, contact the Commission for Complaints for Telecom-television Services:
Mail: P.O. Box 81088, Ottawa ON K1P 1B1