Since our founding in 1902, Tbaytel has grown to become the largest independently owned telecommunications provider in Canada. We recognize the importance of evolution and innovation, and are committed to providing customers across northern Ontario with the best telecommunications services available to them where they live.
Read more about who we are
We are pleased to announce the release of our 2025 Report to the Community, which centres on the theme "Investing in the Everyday". It’s about more than the services we provide, it’s about the tangible difference we make by supporting local businesses and organizations that drive our economy, keeping our customers connected to the people they love, and strengthening the local ties that hold our region together.
Community report
We are dedicated to connecting communities with advanced communication services essential to thrive.
To be the leading communications provider in the communities we serve.
a sustainable rate of return; sufficient to justify the risk of ownership
an annual dividend to the City of Thunder Bay
advanced, competitively priced telecommunications solutions
in a telecommunications infrastructure that supports economic growth
Thunder Bay and Northern Ontario benefit from direct and indirect employment opportunities and other economic impacts
For over a century, Tbaytel has been proudly providing telecommunications services in Thunder Bay and northern Ontario. Much has happened since the company was first established in 1902, but for every significant milestone in the evolution of the telecommunications industry, Tbaytel has been at the forefront, bringing our customers the most current, cutting edge technology.
From October 1902, when the first official telephone call took place between the mayors of Port Arthur and Fort William, onward, Tbaytel has been fulfilling our commitment to help the people in our neighbourhood connect to the world.
In 1970, after 60 years of debate, Port Arthur and Fort William formally merged in 1970, to form Thunder Bay, and Tbaytel became a city department.
Over the next 40 years, this had a profound impact on the community, especially in the late 1990s when Tbaytel began to give back to the City of Thunder Bay, with an annual dividend of approximately $3 million. Today this annual fixed dividend has increased to $18 million. In recent years, Tbaytel has made some of its most significant achievements to date – including the introduction of cellular service in 1990, dial up Internet in 1996, followed by high-speed Internet service in 2000, the introduction of security services in 1997, TV service in 2010, and most recently the evolution of our wireless network to LTE capabilities and the realization of the future of broadband through the deployment of Tbaytel Fibre in 2014 and the launch of Gigabit Internet in 2018.
More than a century later, the tradition of working with our customers to provide technology that gives them the best possible experience is still going strong. Stay tuned—we’re just getting started.
At Tbaytel, we are dedicated to being a good neighbour and giving back to the communities that support us. That's why we provide over $550,000 of support annually to over 150 organizations to ensure their good work can continue. We're in it together. Learn about the many ways that we take care of our neighbourhood at tbaytelforgood.net
Tbaytel has a long history of supporting incorporated non-profit and registered charities through Community Sponsorships for events, programs, activities and fundraisers.
Visit tbaytelforgood.net to learn more about our sponsorship program, including how to apply.
Through our Tbaytel for Good Community Fund campaign, Tbaytel provides financial support for people or groups across our serving territory that are looking to make a positive difference in their community.
Visit tbaytelforgood.net to learn more about the Community Fund.
When you activate a new line with a 2-year commitment or upgrade an existing line with a 2-year commitment and choose either the Unlimited CAN & US 150GB plan or the 5G Unlimited Canada plan we'll send you a $100 EverythingCard gift Card!
When you activate a new line and choose either the BYOD Unlimited CAN & US 200GB plan or the BYOD 5G Unlimited Canada plan we'll send you a $50 EverythingCard gift Card!
$100 EverythingCard gift card is available to customers signing up for new Internet (Fibre 50 or higher) or TV (Basic TV or higher). Sign up for BOTH new Internet and TV and receive a $200 EverythingCard. EverythingCard will be sent via email within 30 days of the customer’s completed installation. Services must be installed within 60 days of signing up for service to receive an EverythingCard.
Stack new Fibre Gigabit Internet with a new TV service and pay only $59/month for Fibre Gigabit Internet for 2-years with a 2-year term.
PLUS: Receive a bonus $200 EverythingCard Gift Card when you sign up during our Black Friday Event.
Stack new Fibre Gigabit Internet with our 5G Plus Unlimited 200GB Mobility Plan (new or upgrade) and pay only $59/month for Fibre Gigabit for 2-years with a 2-year term and only $55/month for the 5G Plus Unlimited 200GB Mobility Plan - save on both services.
Fibre Gigabit Internet + 5G Plus Unlimited 200GB Mobility Plan for only $114/month.
PLUS: Receive a bonus $100 EverythingCard Gift Card when you sign up during our Black Friday Event.
Limited time offers, subject to change without notice. Available to new residential customers bundling multiple services who have not subscribed to the applicable Connected Home services in the past 12 months, based on account and/or physical address. The $59 Fibre Gigabit promotional rate requires a 24-month term; if TV is added, a 24-month term applies to both services. Early cancellation of a Connected Home 24-month term is subject to an early cancellation fee of $10 per month per service remaining in the term. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
Click on a number to display disclaimer.