Maintenance Service Plans

Choose a maintenance plan that suits your needs Choose a maintenance plan that suits your needs

Maintenance Plans

Regular maintenance of your security system prevents issues, decreases the number of emergency service calls and increases the overall life of your equipment.


Technician installing security equipment

Essential Maintenance Plan
$5 per month1

Includes:

  • Repairs with no labour charge
  • Backup battery replacement2
  • Annual system inspection3
  • Defective security system component replacement4

VALUED AT OVER $100 IN SAVINGS PER YEAR

Technician installing security panel

Premium Maintenance Plan
$10 per month1

Includes:

  • Essential Maintenance Plan
  • Wireless accessory battery replacement
  • A 100% refund on one false dispatch charge a year5

VALUED AT OVER $200 IN SAVINGS PER YEAR

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1. General Terms and Conditions
Available to customers who reside in the City of Thunder Bay and have a qualifying security system valued at $1,500 or less. System must be inspected by a Tbaytel Technician at customer’s expense, and be trouble/issue free in order to qualify. Does not include cameras, access control, intercoms, and large scale commercial security systems. Does not include replacement parts due to renovations, requests to relocate equipment, loss or damage as a result of communication failure to the central station, loss or damage to the security system caused by acts of god or negligence by the system owner. Repair and maintenance work will be performed during regular business hours and based on available appointment times. Promotional offer is based on a 12 month monitoring commitment - cancellation prior to the end of the commitment will result in charges for repairs incurred after the date the maintenance plan was canceled. Maintenance plan monthly rates subject to change at any time. See full terms and conditions.
2. Battery Replacement
Replacement of wireless accessory batteries is not included in the Essential Maintenance Plan.
3. Annual System Inspection
Customers are responsible to contact Tbaytel to schedule annual system inspections.
4. Defective Component Replacement
Devices that are near or past a manufacturer expiry date or have exceeded 15 years of age at time of failure are not considered defective.
5. False Dispatch Charge Refund
Premium Maintenance Plan includes 100% refund on 1st false dispatch occurrence per calendar year, when determined billable by Thunder Bay Police.
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