Tbaytel Email Setup: Outlook 2010

Instructions on setting up your Tbaytel email in Microsoft Outlook 2010

There are two ways to access your Tbaytel email:

1. Webmail in a Web Browser (simplest)

Webmail is the quickest and easiest way to access your Tbaytel Email directly from our server, all you need is the following:

  • A Web Browser: Internet Explorer, Edge, Chrome, Firefox, Safari, Opera, etc.
  • The Webmail website addresshttps://mail.tbaytel.net or click Webmail at the top of www.tbaytel.net
  • Your Email Address: emailuser@tbaytel.net
  • Your Email Password: Usually different than your myTbaytel, Wifi, or Internet password.
  • See the screenshot below

2. A dedicated Email App or Program like Microsoft Outlook 2010 (Using IMAP or POP3 to receive, and SMTP to send)

  • IMAP is newer, and designed to synchronize messages and folders between devices and the Tbaytel Mail Server. IMAP is recommended so that all other IMAP devices, and Webmail, contain the same messages and folders.

  • POP3 is older and DOES NOT synchronize messages and folders between devices and the Tbaytel Mail Server. POP3 MUST be configured a certain way if you have any other devices that use POP3, IMAP, or Webmail.

  • POP3 downloads messages from the Inbox folder only, and then depending on how you set it up will either delete the messages from the server immediately, or leave them there for a certain amount of time.

  • POP3 works best with one device, but as long as all POP3 devices are properly set to "leave a copy of messages on the server" it can get along with other devices.

  • POP3 is great for backing up Email to a computer long after it's been removed from the server and other IMAP devices. IMAP can do the same using Offline Folders or Data Files.

  • SMTP is only used to send email, and must always use port 587 combined with 'Authentication' and a valid username and password.

Set Up Email Using IMAP (newer and recommended)

1. Open Microsoft Outlook 2010.

  • If this is your first time opening Microsoft Outlook, you may be prompted to set up an account automatically and can skip to the next section.

  • If not prompted to set up an account, click the 'File' tab at the top-left (1), beside the 'Home' tab.

  • in the 'File' menu click 'Info' (2) and then in the middle click 'Add Account' (3)

  • On the 'Auto Account Setup' screen, select 'Manually configure server settings or additional server types' at the bottom, and click 'Next'.

  • You don't need to enter your name, E-Mail Address, and Password here yet, because it will ask for it after the next screen.

  • On the 'Choose Service' screen, select 'Internet E-Mail' and click 'Next'.

  • Enter the server information as shown below and in the screenshot

  • Your Name: Your name as you want people to see it when they receive a message.

  • E-mail Address: Your full E-mail address. (ex. emailuser@tbaytel.net)

  • Account Type: IMAP (recommended)

  • Incoming Mail Server: mail.tbaytel.net

  • Outgoing Mail Server (SMTP): mail.tbaytel.net

  • Username: Your full E-mail Address, BUT it's best to use a % sign instead of @ (ex. emailuser%tbaytel.net).

    • If your E-mail is hosted by Tbaytel but ends in something else (ex. emailuser@yourcompany.ca) you MUST ALWAYS use the full E-mail address with a % sign for username (ex. emailuser%yourcompany.ca) in Microsoft Outlook.

  • Password: Your current E-mail Password (you can use Webmail via mail.tbaytel.net to test your password).

  • Click 'More Settings'

  • Clicking 'More Settings' on the previous screen brings you to the 'General' tab of the Internet E-Mail Settings window.

  • The 'General' tab is fairly self-explanatory

    • The first box is just a name for the account in Outlook, which is useful if you have more than one E-mail address.

  • Click the 'Outgoing Server' tab, and check the following:

    • Enable 'My outgoing server (SMTP) requires authentication' (this is important).

    • Enable 'Use same settings as my incoming mail server'

  • Click the 'Advanced' tab and check the following

    • Incoming Server (IMAP): 143

    • Use the following type of encrypted connection: TLS

    • Outgoing Server (SMTP): 587

    • Use the following type of encrypted connection: TLS

  • Once you've made sure your settings match the screenshot below, click 'Apply' and then 'OK' at the bottom.

  • Back on the 'Add New Account' screen, click 'Next'

  • You should see a 'Test Account Settings' screen, and if everything was correct each task will show Completed. Click 'Close'

  • Back on the 'Add New Account' screen again, click 'Finish' to save the new account.

Changing IMAP Settings

  • To view or make changes to your IMAP account settings, click the 'File' tab (1) at the top left, then 'Info' (2)

  • In the middle, click 'Account Settings' and then 'Account Settings' (2) again from the drop-down menu.

  • In the 'Account Settings' window, left-click to highlight the E-mail account you wish to modify, and click 'Change' at the top

  • When you first open the Internet E-mail Settings screen you will see basic information such as your name, E-mail Address, account type, mail servers, username, and password.

  • To access advanced settings such as ports and SMTP Authentication (important), click 'More Settings' on the right.

  • Clicking 'More Settings' on the previous screen brings you to the 'General' tab of the Internet E-Mail Settings window.

  • The 'General' tab is fairly self-explanatory

    • The first box is just a name for the account in Outlook, which is useful if you have more than one E-mail address.

  • Click the 'Outgoing Server' tab, and check the following:

    • Enable 'My outgoing server (SMTP) requires authentication' (this is important).

    • Enable 'Use same settings as my incoming mail server'

  • Click the 'Advanced' tab and check the following.

    • Incoming Server (IMAP): 143

    • Use the following type of encrypted connection: TLS

    • Outgoing Server (SMTP): 587

    • Use the following type of encrypted connection: TLS

  • Once you've made sure your settings match the screenshot below, click 'Apply' and then 'OK' at the bottom.

  • Back on the Internet E-mail Settings screen, clicking 'Next' should result in a test.

  • When the test is finished, click Close.

  • Back on the Internet E-mail Settings screen again, click Finish to save and close the window.

  • Close the E-mail Accounts screen.

Set Up Email Using POP3 (older, requires some additional settings)

1. Open Microsoft Outlook 2010.

  • If this is your first time opening Microsoft Outlook, you may be prompted to set up an account automatically and can skip to the next section.

  • If not prompted to set up an account, click the 'File' tab at the top-left (1), beside the 'Home' tab.

  • in the 'File' menu click 'Info' (2) and then in the middle click 'Add Account' (3)

  • On the 'Auto Account Setup' screen, select 'Manually configure server settings or additional server types' at the bottom, and click 'Next'.

  • You don't need to enter your name, E-Mail Address, and Password here yet, because it will ask for it after the next screen.

  • On the 'Choose Service' screen, select 'Internet E-Mail' and click 'Next'.

  • Enter the server information as shown below and in the screenshot

  • Your Name: Your name as you want people to see it when they receive a message.

  • E-mail Address: Your full E-mail address. (ex. emailuser@tbaytel.net)

  • Account Type: POP3 (IMAP is recommended, but there are reasons for using POP3 too)

  • Incoming Mail Server: mail.tbaytel.net

  • Outgoing Mail Server (SMTP): mail.tbaytel.net

  • Username: Your full E-mail Address, BUT it's best to use a % sign instead of @ (ex. emailuser%tbaytel.net).

    • If your E-mail is hosted by Tbaytel but ends in something else (ex. emailuser@yourcompany.ca) you MUST ALWAYS use the full E-mail address with a % sign for username (ex. emailuser%yourcompany.ca) in Microsoft Outlook.

  • Password: Your current E-mail Password (you can use Webmail via mail.tbaytel.net to test your password).

  • Click 'More Settings'

  • Clicking 'More Settings' on the previous screen brings you to the 'General' tab of the Internet E-Mail Settings window.

  • The 'General' tab is fairly self-explanatory

    • The first box is just a name for the account in Outlook, which is useful if you have more than one E-mail address.

  • Click the 'Outgoing Server' tab, and check the following:

    • Enable 'My outgoing server (SMTP) requires authentication' (this is important).

    • Enable 'Use same settings as my incoming mail server'

  • Click the 'Advanced' tab and check the following

    • Incoming Server (POP3): 995

    • Check the box beside 'This server requires an encrypted connection (SSL)

    • Outgoing Server (SMTP): 587

    • Use the following type of encrypted connection: TLS

    • Delivery section

      • Leave a copy of messages on the server (Very important if you want to use Webmail or any other IMAP/POP3 devices)

      • Remove from server after 14 days (Messages will remain on any POP3 devices that have already received them, but will be removed from the Tbaytel Mail Server(Webmail) and all other IMAP devices after X days).

      • Remove from server when deleted from 'Deleted Items' (When a message is deleted on a POP3 device, and then also deleted from the deleted items folder, it will be removed from the Tbaytel Mail Server (Webmail) and all other IMAP devices. Messages will remain on any other POP3 device that has already received them.)

  • Once you've made sure your settings match the screenshot below, click 'Apply' and then 'OK' at the bottom.

  • Back on the 'Internet E-Mail Settings' screen, click 'Next'

  • You should see a 'Test Account Settings' screen, and if everything was correct each task will show Completed. Click 'Close'

  • Back on the 'Internet E-mail Settings' screen again, click 'Finish' to save the new account.

Changing POP3 Settings

  • To view or make changes to your POP3 account settings, click the 'File' tab (1) at the top left, then 'Info' (2)

  • In the middle, click 'Account Settings' and then 'Account Settings' (2) again from the drop-down menu.

  • In the 'Account Settings' window, left-click to highlight the E-mail account you wish to modify, and click 'Change' at the top

  • When you first open Internet E-mail Settings screen you will see basic information such as your name, E-mail Address, account type, mail servers, username, and password.

  • To access advanced settings such as ports and SMTP Authentication (important), click 'More Settings' on the right.

  • Clicking 'More Settings' on the previous screen brings you to the 'General' tab of the Internet E-Mail Settings window.

  • The 'General' tab is fairly self-explanatory

    • The first box is just a name for the account in Outlook, which is useful if you have more than one E-mail address.

  • Click the 'Outgoing Server' tab, and check the following:

    • Enable 'My outgoing server (SMTP) requires authentication' (this is important).

    • Enable 'Use same settings as my incoming mail server'

  • Click the 'Advanced' tab and check the following

    • Incoming Server (POP3): 995

    • Check the box beside 'This server requires an encrypted connection (SSL)

    • Outgoing Server (SMTP): 587

    • Use the following type of encrypted connection: TLS

    • Delivery section

      • Leave a copy of messages on the server (Very important if you want to use Webmail or any other IMAP/POP3 devices)

      • Remove from server after 14 days (Messages will remain on any POP3 devices that have already received them, but will be removed from the Tbaytel Mail Server(Webmail) and all other IMAP devices after X days).

      • Remove from server when deleted from 'Deleted Items' (When a message is deleted on a POP3 device, and then also deleted from the deleted items folder, it will be removed from the Tbaytel Mail Server (Webmail) and all other IMAP devices. Messages will remain on any other POP3 device that has already received them.)

  • Once you've made sure your settings match the screenshot below, click 'Apply' and then 'OK' at the bottom.

  • Back on the 'Internet E-Mail Settings' screen, click 'Next'

  • You should see a 'Test Account Settings' screen, and if everything was correct each task will show Completed. Click 'Close'

  • Back on the 'Internet E-mail Settings' screen again, click 'Finish' to save the new account.

  • Close the E-mail Accounts screen.

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Updated on Wed, 13 Jan 2021 by

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