What happens when I call 9-8-8?

Learn about what happens when you call into 988.

When you call 9-8-8, before you are connected to a 9-8-8 responder, you will hear a brief pre-recorded message to let you know you are in the right place. Most callers at this point will also hear a few short questions, such as whether you’d like to talk to someone English or French, if you are under 18, and if you would like to speak to a responder that has experience of supporting First Nations, Inuit, and Métis people. The message will also let you know how you can find out more about using the service, including about confidentiality. In some parts of Canada, you will be put straight through to the existing crisis service for your province or territory and will hear a welcome message from that service. All callers will be put through to a responder who will listen and provide support. If you need to wait for a short time, please stay with us – we will answer your call. Whatever you are facing, 9-8-8 responders are here to help. No one who reaches out to 9-8-8 will be turned away.

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Updated on Thu, 30 Nov 2023 by Sean Otway

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