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Thunder Bay, Ontario (April 23, 2026) – Tbaytel is proud to announce the release of its 2025 Report to the Community, which centres on the theme, "Investing in the Everyday." It’s about more than the services we provide, it’s about the tangible difference we make by supporting local businesses and organizations that drive our economy, keeping our customers connected to the people they love, and strengthening the local ties that hold our region together.
"Our theme this year, 'Investing in the Everyday,' truly captures our vision," stated Paul Norris, President & CEO of Tbaytel. "We believe that by focusing on reliable connectivity and supporting local initiatives, we are directly contributing to a better quality of life for every person and business in our community."
Tbaytel reached significant milestones in 2025 including the expansion of its state-of-the-art 5G wireless network with 12 new tower sites and upgrades to 5 existing towers. Tbaytel introduced a 5 Gbps fibre internet service, establishing it as the fastest, fully symmetrical offering in Thunder Bay, and continued to bring fibre to rural areas outside of Thunder Bay. These infrastructure investments contributed to Tbaytel receiving its highest Net Promoter Score (NPS) to date, highlighting strong customer loyalty and support.
Tbaytel financial achievement translates into direct support for the City of Thunder Bay’s programs and services, ensuring regional prosperity benefits the entire community. Strong financial performance in 2025 generated $23.1 million in dividends back to the City of Thunder Bay which directly aids in reducing local property tax bills by approximately 8.1%. In addition, during 2025 the company dedicated more than $532,000 to strategic partnerships and community-focused projects. These investments included a $200,000 contribution to the RFDA Building Hope campaign and the acquisition of naming rights for the Tbaytel Multiplex, initiatives designed to foster long-term regional growth and well-being.
“Being a part of the Thunder Bay community means more than just providing services—it’s about actively contributing to the growth and well-being of the region,” added Norris. “Through our focused investments in both technology and local initiatives, we are collaborating with our neighbours to strengthen the community and ensure that everyone has the resources to thrive and stay connected.”
Looking ahead, Tbaytel remains dedicated to maintaining its positive momentum and ensuring long-term success by fostering deeper collaboration with local partners, aiming to drive even greater community development and innovation.
"Our focus remains on delivering exceptional service while reinforcing our role as a dedicated partner in the growth of this incredible region," concluded Norris.
To view or download Investing in the Everyday: 2025 Report to the Community. please visit tbaytel.net/communityreport
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Media Contact:
Agnes Notarbartolo
Manager – Communication & Brand
Tbaytel
[email protected]
(807) 684-2516
About Tbaytel:
Tbaytel is dedicated to delivering telecommunication and entertainment solutions that ensure people, businesses and communities in northern Ontario have multiple points of access to the global communications highway. Tbaytel offers the region’s largest cellular coverage area including state-of-the-art 5G voice and data services in addition to an extensive local and regional fibre network delivering voice, internet, phone, security and TV services. With over a century of contributing to the quality of life, infrastructure and economic health of the north, Tbaytel’s understanding and commitment to northern Ontario is unparalleled.
www.tbaytel.net
Thunder Bay, Ont. (April 6, 2026) – Tbaytel is once again calling on Northern Ontario’s visionaries to apply for the Tbaytel For Good Community Fund. Starting today, $30,000 is on the table to help transform local visions into reality. From April 6th, 2026, until 4:00 p.m. EST on Wednesday, May 20th, 2026, Tbaytel invites teachers, students, parents, volunteers, not-for-profit organizations, coaches, community members, associations, and all individuals from its service area to apply for funding to help improve their communities through projects, ideas, or initiatives.
“What stands out most during the judging process is the sheer heart behind every submission,” says Agnes Notarbartolo, Manager – Communication and Brand at Tbaytel. “It’s more than just a competition; it’s a celebration of the people who are committed to enhancing their neighborhoods. I am constantly inspired by the local leadership we see, and I’m thrilled that Tbaytel can play a role in bringing vital community visions to life.”
The Tbaytel For Good Community Fund continues to make a lasting impact. Since 2013, we have awarded $396,434 to 113 projects across 25 Northern Ontario communities. Following a record year in 2024, the fund saw another incredible turnout in 2025 with 59 new submissions, bringing our all-time total to 666 applications.
The Tbaytel For Good Community Fund is designed to support a wide variety of initiatives, from program-based ideas to upgrades for equipment or facilities. Grants of up to $10,000 per submission are available, providing funding opportunities for projects of all sizes. To apply, applicants are encouraged to submit a project that will benefit their community, include a project description, budget and record a 60-second video describing the project, and complete the online application by 4:00 p.m. EST on Wednesday, May 20th, 2026. A diverse panel of community judges will review all entries, and the winners will be announced on June 19th, 2026.
Applicants must be located within Tbaytel’s serving area in Northern Ontario, and projects should align with the goal of improving community spaces, services, or programs. For a full list of eligibility criteria, or for more details on the submission process, please visit: www.tbaytel.net/communityfund.
Kaitlin Gaspar
Public Relations Communications Coordinator
(807) 625-3295
For Immediate Release
Tbaytel Network Equipment Upgrades for Deception Bay & Moth Cell Towers
Tbaytel is advising Kenora customers and residents of the upcoming communications equipment upgrades to the Deception Bay and Moth cell towers. These upgrades are part of Tbaytel’s ongoing commitment to providing a faster, more reliable network and ensuring better long-term connectivity for the community. To facilitate these improvements, a temporary service outage will be required while the new equipment is installed.
During this upgrade period our teams will be working Thursday, March 5th at 8:00am to Friday, March 6th at 6:00pm, customers will experience outages of voice, text and data service. Emergency 911 services will be unavailable throughout the maintenance window
For additional information and updates about our planned network maintenance, please visit Tbaytel’s maintenance and outage alerts page at tbaytel.net/alerts.
Any customers experiencing issues with their Tbaytel mobility service outside of this maintenance window are encouraged to contact Tbaytel’s 24-hour technical support team at (807) 623-4400 or toll-free at 1-800-264-9501.
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Public Relations Communication Coordinator Tbaytel
Since 2015, Tbaytel has marked December 1st to 12th with the Tbaytel 12 Days of Christmas campaign, a time to celebrate the season and give back to the communities we serve. The 2025 campaign marks the 10th anniversary of this initiative, through which we deliver surprises, support organizations across northern Ontario, and make the holidays a little more merry and bright.
"The holiday season is a special time for Tbaytel to recognize and give back to the communities we serve," said Amy Meunier, Tbaytel’s Vice President, Sales, Marketing & Communication. "Our 12 Days of Christmas initiative is all about spreading unexpected joy and positivity, hoping that these acts of kindness will brighten someone's day and encourage a spirit of giving across the region."
This year, Tbaytel supported not-for-profits across our region with donations, surprise Christmas parties, gifts, free gas, meal deliveries, and employee volunteers. Tbaytel and its Authorized Dealers also popped up in nearly a dozen locations around our communities to surprise people with gift cards and much-needed donations. Additionally, we ran a special feature on our social media platforms where each day we posted a Christmas trivia question, and followers who answered correctly first received a $100 gift certificate to Intercity Shopping Centre.
For 2025, Tbaytel’s 12 Days of Christmas included the following surprises:
Day One – Tbaytel 12 Days of Christmas kicked off at SPG Marathon, our Marathon Tbaytel store staff surprised customers with free gas!
Day Two – We went to the Regional Food Distribution Association (RFDA) and helped make 8000 cookies for Christmas Cheer hampers and made a $3500 donation to the organization.
Day Three – Our Tbaytel Authorized Dealers across the region gave back to their communities in a number of ways including:
Day Four – Our staff shopped for groceries and made pizza and caesar salad with the Westgate CVI Special Needs/Multi-Needs Class and provided a $4,663.93 donation to continue their program.
Day Five - We went live on-air during Acadia Broadcasting's 36 Hours of Cheer to announce a $10,000 donation to Christmas Cheer!
Day Six – We attended the Youth Wellness Holiday Party, bringing candy for the gingerbread contest we helped judge, served the feast, helped with crafts and games, and donated $4,800 for The Hub’s programming.
Day Seven – We headed to Station Market AND Intercity Shopping Centre to surprise shoppers with $100 gift cards to make their Christmas a little merrier!
Day Eight – We stopped at the ONWA SKA-BE Christmas Party where we contributed to dinner and purchased Walmart $100 gift cards for all attendees.
Day Nine - The Kingsway Park Public School Choir surprised Glacier Ridge and Chartwell Thunder Bay Senior residences with performances, handmade cards, and cookies.
Intrepid Bus Charters donated the choir's motor coach trip. We celebrated with a pizza party and supported the school’s music program with gift certificates to a local music store and instrument repair shop.
Day Ten – We stopped by Grace Place and helped serve the hot turkey meal, purchased baking and provided all attendees with toques and mitts
Day Eleven – We joined the volunteers with Isthmus to pack 352 bags for students to take home over the weekend and provided a donation of $5,000 to the program.
Day Twelve – We stopped at Our Lady of Charity School for bingo games and prizes, gingerbread cookie decorating, pizza and a dance party!
Thank you to all of our staff volunteers, authorized dealers, community partners and organizations who helped us make the Tbaytel 12 Days of Christmas a success again this year!
Please watch the video below to see the excitement of all 12 days: https://youtu.be/7G0u5Zk3G5s
For more information, please contact:
Kaitlin Gaspar Public Relations Communication Coordinator
p: (807) 625-3295 c: (807) 620-4545
MARATHON — Motorists were in for a treat on Monday if they stopped for gas at the Swipe, Pump & Go in Marathon.
Tbaytel launched its 12 Days of Christmas campaign in the North Shore community, rewarding the public with a free fill-up.
“I've never gotten free gas, and I'm 62 years old. It was really nice, and it's nice to have that little bit of extra money in your pocket and see the generosity put back into the customers of Marathon,” said Edwina Severance.
Severence told Newswatch she stopped by SPG, like she does most days, and was delighted to find out that her tank would be free today.
A lot of shocked and surprised faces were seen at SPG this morning, according to Tbaytel public relations communication coordinator, Kaitlin Gaspar.
“We all know gas is very expensive. People think that we're joking, it was lots of shock and pure happiness and joy, which is exactly what we want to do with this campaign,” she said.
Tbaytel employees and authorized dealers in the region are working together to surprise individuals and organizations, Gaspar said.
“We do have a Tbaytel store in Marathon. Our Tbaytel staff were delighting customers with a surprise, which was free gas. We actually ran through our allotted amount in two hours. The community of Marathon was very excited, news spread fast and there was a large lineup of cars getting gas this morning,” she said.
Gaspar said the campaign is more about giving and strengthening the region as a whole.
“It's about connecting and celebrating the bonds that bring us all together, especially during the holidays.
“We continue to support people and local organizations. We look forward to continuing to make a positive difference in spreading joy across all of our communities each and every year, not just at Christmas,” Gaspar said.
Abhijeet Vaity, owner of SPG Marathon, said the gas station is not typically busy, but when people learned what was going on, the gas station became jam-packed.
“It was something different, and everyone was very much surprised by getting that,” he said.
Vaity said all of the happiness throughout the community was contagious.
“It’s an amazing feeling, right, because this is the time when people are really working hard on their budgets and spending, spending large amounts on gifts for their loved ones.
“Gas is such an expensive thing right now, giving them free gas was something different than what they expected.”
View the article: https://www.snnewswatch.com/helpers/fueling-the-community-tbaytel-offered-free-gas-in-marathon-11564339?utm_source=tbnewswatch.com&utm_campaign=tbnewswatch.com%3A%20outbound&utm_medium=referral
Save $100 when you subscribe to new security monitoring service with a 36-month commitment.
Offer ends June 12, 2026. $100 savings applies to residential customers who subscribe to new security monitoring service with a 36-month commitment during the promotional period. The $100 savings will be provided as a one-time bill credit on the first bill.
Stack both our 5G Plus Unlimited 200 GB mobility plan and a new Fibre Gigabit Internet service and save up to $82 per month for two years!
More Details
Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. To receive set Internet promotional credit for 24 months, no commitment is required, however prices may increase during subscription. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
When you activate a new line with Tbaytel and you bring your own phone and you choose the BYOD Unlimited 100GB or the BYOD Unlimited 200GB or the BYOD Unlimited CAN & US 130GB plan we'll send you a $25 gift card through EverythingCard.
When you add a new line to your existing account with Tbaytel and you bring your own phone and you choose any BYOD unlimited plan you will receive a $5.00 discount per month for 24 mths
When you activate a new line with Tbaytel and you bring your own phone and you choose the Unlimited 200GB or the Unlimited CAN & US 130GB plan we'll apply a $75 credit to your account.
When you add a new line to your existing account with Tbaytel and choose the Unlimited 200GB or the Unlimited CAN & US 130GB plan you will receive a $10.00 discount per month for 24 mths.
$100 EverythingCard gift card is available to customers signing up for new Internet (Fibre 50 or higher) or TV (Basic TV or higher). Sign up for BOTH new Internet and TV and receive a $200 EverythingCard. EverythingCard will be sent via email within 30 days of the customer’s completed installation. Services must be installed within 60 days of signing up for service to receive an EverythingCard.
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