Maintenance Service Plans

Choose a maintenance agreement that suites your business needs Choose a maintenance agreement that suites your business needs

Maintenance Plans

Regular maintenance of your security system prevents issues, decreases the number of emergency service calls and increases the overall life of your equipment.

Technician installing security equipment

Essential Maintenance Plan
$5 per month


  • Repairs with no labour charge
  • Backup battery replacement1
  • Annual system inspection2
  • Defective security system component replacement3


Technician installing security panel

Premium Maintenance Plan
$10 per month


  • Essential Maintenance Plan
  • Wireless accessory battery replacement
  • A 100% refund on one false dispatch charge a year4


Keep your business connected with the latest products and services

Get in touch with our Business Sales Team who will build a plan to suit your needs

Available to customers who reside in the City of Thunder Bay and have a qualifying security system valued at $1,500 or less. System must be inspected by a Tbaytel Technician at customer’s expense, and be trouble/issue free in order to qualify. Does not include cameras, access control, intercoms, and large scale commercial security systems. 1 Replacement of wireless accessory batteries not included in the Essential Maintenance Plan. 2 Customers are responsible to contact Tbaytel to schedule annual inspection. 3 Devices that are near or past a manufacturer expiry date or have exceeded 15 years of age at time of failure are not considered defective. Does not include replacement parts due to renovations, requests to relocate equipment, loss or damage as a result of communication failure to the central station, loss or damage to the security system caused by acts of god or negligence by the system owner. Repair and maintenance work will be performed during regular business hours and based on available appointment times. 4 Premium Maintenance Plan includes 100% refund on 1st false dispatch occurrence per calendar year, when determined billable by Thunder Bay Police. Promotional offer is based on a 12 month monitoring commitment - cancellation prior to commitment end results in charges for repairs incurred while covered by the maintenance plan. Maintenance plan monthly rates subject to change at any time. See full terms and conditions.

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