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Thunder Bay, Ontario (April 29, 2025) – Tbaytel is pleased to announce the release of its 2024 Community Report, which centers on the theme "Shaping the Community Together." This year’s report highlights Tbaytel’s continued commitment to fostering growth, enhancing connectivity, and strengthening its relationships with local organizations and residents in Thunder Bay and the surrounding areas.
In 2024, Tbaytel made substantial strides in expanding its 5G wireless network and providing fibre internet to more homes and businesses in Thunder Bay and rural areas. These efforts are aimed at empowering local residents and businesses with the digital tools they need to thrive in an increasingly connected world.
Tbaytel’s total revenue for 2024 was $223 million with 57% of the revenue coming from wireless. The continued positive financial performance can be attributed to our loyal customer base, the expansion of our service offerings and the continued demand for fibre and mobile services across the region.
As a municipally owned organization, Tbaytel reinvests its financial success back into the City of Thunder Bay. The revenue generated by the company supports growth and the local economy, with a total fixed and performance dividend of $19.5 million to the City of Thunder Bay that ultimately reduces local property tax bills by approximately 8.25%. The dividend supports essential city services and community initiatives, ensuring the benefits of Tbaytel’s success are directly felt by the residents and businesses of Thunder Bay.
Paul Norris, President & CEO of Tbaytel, commented, “Our theme this year, ‘Shaping the Community Together,’ reflects the deep connection we share with our customers, partners, and the community. It’s through these collective efforts that we continue to build a more connected and prosperous Thunder Bay and region. Our performance in 2024 demonstrates not only the strength of our business model but also the trust and support received from the community.”
Tbaytel’s success has also enabled the company to continue its investment in community-driven projects contributing close to $444 thousand in 2024. From supporting local education programs to investing in healthcare and cultural initiatives, Tbaytel remains dedicated to enhancing the lives of those in the region.
“Being a part of the Thunder Bay community means more than just providing services—it’s about actively contributing to the growth and well-being of the region,” said Norris. “Through our investments in technology and local initiatives, we’re working alongside our neighbours to strengthen the community and ensure that everyone has the resources to thrive and stay connected.”
Tbaytel remains focused on ensuring long-term success by maintaining its momentum while fostering collaboration with local partners to drive even greater community development.
“As we move forward, we are excited for the opportunities ahead,” added Norris. “Our progress in 2024 is just the beginning. With the continued support of the Thunder Bay community, we will keep evolving, innovating, and ensuring that everyone stays connected in every sense of the word.”
To view or download Shaping the Community Together: 2024 Report to the Community. please visit tbaytel.net/communityreport
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Media Contact:
Kaitlin Gaspar
Public Relations Communication Coordinator
Tbaytel
[email protected]
(807) 620-4545
About Tbaytel:
Tbaytel is dedicated to delivering telecommunication and entertainment solutions that ensure people, businesses and communities in northern Ontario have multiple points of access to the global communications highway. Tbaytel offers the region’s largest cellular coverage area including state-of-the-art 5G voice and data services in addition to an extensive local and regional fibre network delivering voice, internet, phone, security and TV services. With over a century of contributing to the quality of life, infrastructure and economic health of the north, Tbaytel’s understanding and commitment to northern Ontario is unparalleled.
www.tbaytel.net
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