How can I pay my Tbaytel bill?

We offer several convenient ways to pay your Tbaytel bills.

myTbaytel App

Manage your Tbaytel account and services safely, securely from anywhere in the word right from your phone with the new myTbaytel app! 

  • View, download and pay all your Tbaytel bills
  • Set bill and payment reminders directly from the app
  • View your Tbaytel mobility data usage
  • View your Tbaytel mobility roaming usage
  • View your Tbaytel service package and features
  • And much more


myTbaytel Online

Tbaytel's convenient online service, myTbaytel, makes it easier to manage all your Tbaytel accounts from your home or office computer, 24 hours a day, 7 days a week.

  • View and pay your current Tbaytel bills 
  • Look at your previous bills and full payment history
  • Make payments using Visa, MasterCard or American Express. 

Visit tbaytel.net/mytbaytel to register – you’ll need your account number, invoice date and total amount due from a recent bill so make sure to have one readily available.


In Person

When paying your bill in person, ensure you bring your latest bill with you.  The person assisting you may require specific information from your bill such as your account number.

Victoriaville Civic Centre
111 Syndicate Ave. S.
Thunder Bay, Ontario P7E 6S4

Payment kiosk (using Interac, Visa, or MasterCard) at one of the following:

Tbaytel Store - 959 Fort William Road, Thunder Bay (Thunder Centre)

Teleco - 601 Central Ave, Thunder Bay

Touch Unwired - 1080 Lithium Drive, Thunder Bay

Touch Unwired - 540 West Arthur St, Thunder Bay

The Power Centre - 707 Memorial Ave, Thunder Bay
 

Where you bank

Make your payment by teller at most financial institutions (your bill stub is required), through automated bank machines, telephone banking or Internet banking.

 

Pre-Authorized Payment Plan

With a pre-authorized payment plan, your monthly payment is automatically withdrawn from your bank account or charged to your credit card on the due date.  A statement of account will be sent to you prior to the due date either via mail or electronically if you have subscribed to our paperless billing service. 

There will be a $25.00 service charge for NSF transactions. Accounts will be dropped from the plan after one such transaction in a one-year period.

To sign up for a pre-authorized payment plan, mail a completed pre-authorized payment form to Tbaytel at: 
1046 Lithium Dr. 
Thunder Bay, Ontario  P7B 6G3

Download the Pre-Authorized Payment form here.

 

Or, contact Customer Care at 807-623-4400 or 1-800-264-9501 with your banking or credit card information.
 

Phone

Call us to set up an ongoing pre-authorized payment plan or to use our automated payment service to pay by credit card. We accept Visa, Visa Debit, MasterCard, MasterCard Debit and American Express. 


Mail

Mail a cheque payable to Tbaytel along with your bill stub to:
Tbaytel
P.O. Box 10074
Thunder Bay, ON P7B 6T6

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Updated on Wed, 24 Feb 2021 by Sean Otway

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