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How much does it cost to use Directory Assistance?

Directory Assistance is a phone service used to find out a specific telephone number and/or address. The charges for Directory Assistance are charged to the calling number.

Local & Long Distance Directory Assistance Charges

You are charged for each call requesting a local or long distance number. This includes calls to all points in Canada and in the United States.

North American Directory Assistance - $0.75/call - charged to the calling number

  • Within Canada and the US (excluding Northwest Territories and Yukon): Dial 411
  • Payphones to excluded areas: Dial 1+ area code + 555-1212
  • International calls: Dial 00
  • Toll free service: Dial 1-800-555-1212
  • TTY/Teletypewriter: Dial 711

Exemptions from local Directory Assistance charges - contact Tbaytel for forms:

  • Certified disabled persons who cannot use the directory
  • Certified functionally illiterate persons
  • Certified persons having a temporary disability preventing usage of the directory
  • Certified persons 65 years of age or older

Rates are subject to change without notice.

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Updated on Mon, 13 Dec 2021 by Sean Otway

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