Tbaytel Email Setup: Apple Mail

Instructions for setting up your Tbaytel email account on an Apple iPhone or iPad

There are basically two ways to access your Tbaytel email:

1. Webmail in a Web Browser (simplest)

Webmail is the quickest and easiest way to access your Tbaytel Email directly from our server, all you need is the following:

  • A Web Browser: Internet Explorer, Edge, Chrome, Firefox, Safari, Opera, etc.
    • Webmail should work on modern mobile devices, but you may need to use pinch-to-zoom to be able to read the screen and tap options on an iPhone.
  • The Webmail website addresshttps://mail.tbaytel.net or click Webmail at the top of www.tbaytel.net
  • Your Email Address: emailuser@tbaytel.net
  • Your Email Password: Usually different than your myTbaytel, Wifi, or Internet password.
  • See the screenshot below

2. A dedicated Email App or Program like Apple Mail (Using IMAP or POP3 to receive, and SMTP to send)

  • IMAP is newer, and designed to synchronize messages and folders between devices and the Tbaytel Mail Server. IMAP is recommended so that all other IMAP devices, and Webmail, contain the same messages and folders.

  • POP3 is older and DOES NOT synchronize messages and folders between devices and the Tbaytel Mail Server. POP3 MUST be configured a certain way if you have any other devices that use POP3, IMAP, or Webmail.

  • POP3 downloads messages from the Inbox folder only, and then depending on how you set it up will either delete the messages from the server immediately, or leave them there for a certain amount of time.

  • POP3 works best with one device, but as long as all POP3 devices are properly set to "leave a copy of messages on the server" it can get along with other devices.

  • POP3 is great for backing up Email to a computer long after it's been removed from the server and other IMAP devices. IMAP can do the same using Offline Folders or Data Files.

  • SMTP is only used to send email, and must always use port 587 combined with 'Authentication' and a valid username and password.

Set Up Email Using IMAP (newer and recommended)

  • On your Apple iPhone, tap the Settings icon.

  • Scroll down and tap "Mail, Contacts, Calendars"

  • Under the Accounts section, tap Add Account.

  • For the type of account, tap "Other" at the bottom

  • On the Other screen, tap "Add Mail Account"

 

  • On the New Account screen, fill out the fields as shown below.

  • Name is just your name as you'd like it to appear to people you Email

  • Email is your full Email Address

  • Password is your current Email password

  • Description is how the account will appear on your device

  • Enter the server information as shown below and in the screenshot

  • Choose IMAP at the top (Pop3 instructions are in the lower half of this page)

  • Make sure the Name, Email, and Description fields are correct from the previous screen

  • Incoming Mail Server Hostname: mail.tbaytel.net

  • Username: The first part of your Email address

    • If your Email Address is hosted by Tbaytel or Hosting By the Bay but does not end in @tbaytel.net you must enter the full Email Address for the Username

  • Password: Your current Email password

  • Outgoing Mail Server Hostname: mail.tbaytel.net

  • Username: The first part of your Email Address (NOT optional)

  • Password: Your current Email password (NOT optional)

  • Tap Next at the top

  • If everything was correct it will quickly verify and show check marks before proceeding to the next screen automatically where you can tap "Save"

 

  • If there was a mistake made anywhere you might see one of the following messages.

  • If the message says the username or password are incorrect, re-type them and try again.

  • If the message says it cannot connect to mail.tbaytel.net, make sure your Internet is working on the device, Wifi is connected, etc.

  • If the message says "cannot connect using SSL, would you like to try setting up the account without SSL?" choose "No" and try verifying again.

    • iPhones and iPads sometimes require a few attempts before they can connect using SSL. SSL (Secure Sockets Layer) or TLS should be used by all devices communicating with the Tbaytel Mail Server, so try a few times.

Changing IMAP Settings

  • On your Apple iPhone, tap the Settings icon.

  • Scroll down and tap "Mail, Contacts, Calendars"

  • From the list of accounts, tap the one you want to view or change

  • On the page that says Account, Mail, and Notes, tap your Email Address again.

 

  • You cannot change the account type here. If you need to switch from IMAP to POP or vice versa you will need to add the account again and set it up as the proper type.

  • It's important that your Outgoing Mail Server settings are correct.

    • We recommend making changes to the Outgoing Mail (SMTP) settings first, and verifying them, before changing Incoming Server (IMAP) settings.

  • Tap the account listed under Outgoing Mail Server to see the options.

  • After you change and verify your Outgoing settings, be sure to come back here, make any required Incoming changes, and then tap 'Done' at the top to verify them as well.

Outgoing Mail Server SMTP

  • Tap the Primary Mail Server to see the settings for it

  • Host Name: mail.tbaytel.net

  • Username: The first part of your Email Address or the full address (required)

    • Apple devices may tell you the username and password are optional but they are required, and leaving them blank will prevent you from sending Email

  • Password: Your current Email password (required)

  • Use SSL: This should be on

  • Authentication: Just make sure this is set to Password

  • Port: 587

  • After making changes, be sure to tap 'Done' at the top-right.

  • Once the settings are verified, use the arrow at the top to go back to the Incoming settings screen to make changes there, and tap 'Done' again to verify those as well.

Advanced IMAP Settings

  • Use SSL: On

  • Authentication: Make sure this says Password

  • Server Port: 993

Set Up Email Using POP3 (older)

  • On your Apple iPhone, tap the Settings icon.

  • Scroll down and tap "Mail, Contacts, Calendars"

  • Under the Accounts section, tap Add Account.

  • For the type of account, tap "Other" at the bottom

  • On the Other screen, tap "Add Mail Account"

 

  • On the New Account screen, fill out the fields as shown below.

  • Choose POP at the top (IMAP instructions are in the upper half of this page)

  • Name is just your name as you'd like it to appear to people you Email

  • Email is your full Email Address

  • Password is your current Email password

  • Description is how the account will appear on your device

  • Enter the server information as shown below and in the screenshot

  • Choose POP at the top (IMAP instructions are at the top half of this page)

  • Make sure the Name, Email, and Description fields are correct from the previous screen

  • Incoming Mail Server Hostname: mail.tbaytel.net

  • Username: The first part of your Email address

    • If your Email Address is hosted by Tbaytel or Hosting By the Bay but does not end in @tbaytel.net you must enter the full Email Address for the Username

  • Password: Your current Email password

  • Outgoing Mail Server Hostname: mail.tbaytel.net

  • Username: The first part of your Email Address (NOT optional)

  • Password: Your current Email password (NOT optional)

  • Tap Next at the top

  • If everything was correct it will quickly verify and show check marks before proceeding to the next screen automatically where you can tap "Save"

 

  • If there was a mistake made anywhere you might see one of the following messages.

  • If the message says the username or password are incorrect, re-type them and try again.

  • If the message says it cannot connect to mail.tbaytel.net, make sure your Internet is working on the device, Wifi is connected, etc.

  • If the message says "cannot connect using SSL, would you like to try setting up the account without SSL?" choose "No" and try verifying again.

    • iPhones and iPads sometimes require a few attempts before they can connect using SSL. SSL (Secure Sockets Layer) or TLS should be used by all devices communicating with the Tbaytel Mail Server, so try a few times.

Changing POP3 Settings

  • On your Apple iPhone, tap the Settings icon.

  • Scroll down and tap "Mail, Contacts, Calendars"

  • From the list of accounts, tap the one you want to view or change

  • On the page that says Account, Mail, and Notes, tap your Email Address again.

 

  • You cannot change the account type here. If you need to switch from IMAP to POP or vice versa you will need to add the account again and set it up as the proper type.

  • It's important that your Outgoing Mail Server settings are correct.

    • We recommend making changes to the Outgoing Mail (SMTP) settings first, and verifying them, before changing Incoming Server (IMAP) settings.

  • Tap the account listed under Outgoing Mail Server to see the options.

  • After you change and verify your Outgoing settings, be sure to come back here, make any required Incoming changes, and then tap 'Done' at the top to verify them as well.

Outgoing Mail Server SMTP

  • Tap the Primary Mail Server here to see the settings.

  • Host Name: mail.tbaytel.net

  • Username: The first part of your Email Address or the full address (required)

    • Apple devices may tell you the username and password are optional but they are required, and leaving them blank will prevent you from sending Email

  • Password: Your current Email password (required)

  • Use SSL: This should be on

  • Authentication: Just make sure this is set to Password

  • Port: 587

  • After making changes, be sure to tap 'Done' at the top-right.

  • Once the settings are verified, use the arrow at the top to go back to the Incoming settings screen to make changes there, and tap 'Done' again to verify those as well.

Advanced POP Settings

  • Deleted Messages:

    • Remove: One Week by default, which just means if you delete a message on the iPhone or iPad it will remain in a deleted folder on the device for 1 week. Not to be confused with 'Delete from server' further down.

  • Use SSL: On

  • Authentication: Make sure this says Password

  • Delete from server: This is 'Never' by default on most mobile phones and tablets.

    • When set to 'Never', if you delete an Email from an iPhone or iPad using POP3 it will ONLY disappear from that device. The message will remain on the Tbaytel Mail Server (Webmail).

    • Many other Email programs (ex. Outlook, Windows Live Mail, Mozilla Thunderbird), default to deleting messages from the server as soon as the device receives them, and it's important to set those other programs to leave messages on the server.

    • If a POP3 device deletes a message from the server, it will disappear from Webmail and any other IMAP devices. Other POP3 devices that have not yet received the message never will.

  • Server Port: 995

 

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Updated on Wed, 13 Jan 2021 by

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