Tbaytel Email Setup: Apple Mail

Instructions for setting up your Tbaytel email account on an Apple iPhone or iPad

Your Tbaytel Email can be set up on an Apple product through a dedicated email app or accessed through a web browser.


Set up using a dedicated Email App or Program like Apple Mail

There are 2 options when setting up your Tbaytel email; IMAP or POP3 to receive. Both will use SMTP to send.



  • On your Apple iPhone, tap the Settings icon.
  • Scroll down and tap Mail, followed by Accounts
  • Tap Add Account, tap Other, then tap Add Mail Account
  • Enter your name, email address, password. The description should be "Tbaytel"

Some mail accounts may not set up automatically. If that happens during your setup, follow these steps:

  • Choose IMAP or POP (IMAP is recommended, see below for more information)
  • Enter the following:
    • Make sure the Name, email, and Description fields are correct from the previous screen
    • Incoming Mail Server Hostname: mail.tbaytel.net
    • Username: The first part of your email address (exclude @tbaytel.net)
      • If your account is hosted by Tbaytel or Hosting By The Bay and does not end in @tbaytel.net then you must enter your full email address for the Username
    • Password: Your email password
    • Outgoing Mail Server Hostname: mail.tbaytel.net
    • Username: The first part of your email address (exclude @tbaytel.net)
    • Password: Your email password
    • Tap Next at the top
  • If everything was correct it will verify and show check marks before proceeding to the next screen automatically where you can tap "Save"
  • If there was a mistake made anywhere you might see one of the following messages:
    • Username or password are incorrect - Reenter your username and password
    • Cannot connect to mail.tbaytel.net - Make sure your Internet is working on the device, Wifi is connected, or data is available
    • Cannot connect using SSL, would you like to try setting up the account without SSL? - Click No and try verifying again. It may require a few attempts before it will verify


Outgoing Mail Server SMTP

  • Tap the Primary Mail Server to see the settings
  • Host Name: mail.tbaytel.net
  • Username: The first part of your email address or the full address (exclude @tbaytel.net)
  • Password: Your email password
  • Use SSL: On
  • Authentication: Set to Password
  • Port: 587
  • Tap Done at the top-right


Advanced Settings

  • IMAP Settings:
    • Use SSL: On
    • Authentication: Password
    • Server Port: 993
  • POP3 Settings:
    • Deleted Messages: Remove - One Week by default, which just means if you delete a message on the iPhone or iPad it will remain in a deleted folder on the device for 1 week. Not to be confused with 'Delete from server' further down.
    • Use SSL: On
    • Authentication: Make sure this says Password
    • Delete from server: This is 'Never' by default on most mobile phones and tablets.
      • When set to 'Never', if you delete an Email from an iPhone or iPad using POP3 it will ONLY disappear from that device. The message will remain on the Tbaytel Mail Server (Webmail).
      • Many other Email programs (ex. Outlook, Windows Live Mail, Mozilla Thunderbird), default to deleting messages from the server as soon as the device receives them, and it's important to set those other programs to leave messages on the server.
      • If a POP3 device deletes a message from the server, it will disappear from Webmail and any other IMAP devices. Other POP3 devices that have not yet received the message never will.
    • Server Port: 995


What's the difference between IMAP and POP?

  • IMAP is designed to synchronize messages and folders between devices and the Tbaytel Mail Server. IMAP is recommended so that all other IMAP devices, and Webmail, contain the same messages and folders.
  • POP3 DOES NOT synchronize messages and folders between devices and the Tbaytel Mail Server. POP3 MUST be configured a certain way if you have any other devices that use POP3, IMAP, or Webmail.
  • POP3 downloads messages from the Inbox folder only, and then depending on how you set it up will either delete the messages from the server immediately, or leave them there for a certain amount of time.
  • POP3 works best with one device, but as long as all POP3 devices are properly set to "leave a copy of messages on the server" it can get along with other devices.
  • POP3 is great for backing up email to a computer long after it's been removed from the server and other IMAP devices. IMAP can do the same using Offline Folders or Data Files.
  • SMTP is only used to send email, and must always use port 587 combined with 'Authentication' and a valid username and password.


Webmail in a Web Browser

  • Using a web browser, visit mail.tbaytel.net
  • Enter your email address
  • Enter your password
  • Tap Log in

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Updated on Fri, 29 Sep 2023 by Julie Workman

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