What do I do if my device is lost/stolen?

In the event that your HSPA or LTE wireless device has been stolen, Tbaytel can add the device's electronic serial number to a shared national blacklist. Any device on this blacklist will be blocked from working on Tbaytel's or any participating Canadian and International wireless provider networks.

There are 3 important steps to follow:

  1. If your device is lost or stolen, call Tbaytel Customer Care at 807-623-4400 immediately to report this so we can suspend your account. You will not be liable for any usage charges that occur after you have reported this to Tbaytel.
  2. If you believe your device has been stolen report it to your local Police Department and obtain a Police incident number.
    1. In Thunder Bay, call 807-684-1200 or for faster online reporting go to thunderbaypolice.ca/services/online-reporting
    2. Rest of Ontario call the Ontario Provincial Police at 1-888-310-1122 or online reporting at opp.ca/reporting
  3. Once you have the Police Incident Number, please fill out the Tbaytel form below to request the blacklisting. Request processing time is 2 business days once we have received the form below.
Access the form here.

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Updated on Thu, 21 Sep 2023 by Julie Workman

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