Which devices are compatible with Alert Ready?

Learn which wireless devices are compatible with the Alert Ready system here

All devices (with up-to-date device software) purchased from Tbaytel after April 6, 2019 are WPA-compatible.  

In addition, the following devices sold prior to that date are also  compatible:

  • Alcatel: Go Flip
  • Apple: iPhone 5s, SE, 6, 6+, 6s, 6s+, 7, 7+, 8, 8+, X, Xs, Xs Max, Xr
  • Blackberry: DTEK50, Priv, KeyOne, KEY2, KEY2 LE
  • Huawei: P10, P10 Plus, P10 Lite, Nova Plus, GR5, P20, P20 Pro, P20 Lite, Mate20 Pro, P30 Pro, P30, P30 Lite
  • LG: G6, Q6, V30, G5, V20, X Power 2, Q Stylo+, G7, G7 One
  • Motorola: Moto E5 Play, Moto G6 Play
  • Samsung: S6, S6 Edge, S6 Edge+, Note 5, S7, S7 Edge, S8, S8+, Note8, A5 (2017), Xcover 4, J3 Prime, S9, S9+, A8, Note 9, J3 2018, S10, S10+, S10e
  • Sonim: XP8, XP5S

Don’t see your device listed, but want to know if it’s compatible? Please contact your device manufacturer.

To help ensure your WPA-capable device receives alerts, including future test alerts, use the checklist below:

  1. Confirm that your device is on the list of compatible devices and that you bought it directly from Tbaytel.
  2. Check if any software updates are available for your device and, if required, please install the latest updates.
  3. Ensure device is connected to the LTE network (e.g., LTE not disabled, not on airplane mode, not on 3G, and not connected to a WiFi network).
  4. Android Devices: Confirm that the Cell/Mobile Broadcast option turned on in it’s settings. For more info on how to do this, please reach out to your phone’s manufacturer.
  5. To receive audible alerts, confirm that the volume on your device is turned on (not on mute) and Do Not Disturb is turned off.
  6. Check your physical location at the time the alert was issued. To receive an alert, you must be physically located in the targeted geographic area.
  7. If you’re in a location that makes signal reception difficult at the time of the alert, such as an underground garage, you may not receive an alert.
  8. If you’re on a voice call at the time the emergency alert is issued, you may not receive an alert. Voice calls may move your connection to a non-LTE network like 3G, even if you’re in an LTE area.
  9. The emergency alert might be listed with other notifications. Scroll down and search for all notifications on your device.

Please Note: these steps must be done prior to receiving test alerts/alerts, as you will not be able to receive them retroactively.

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Updated on Thu, 18 Mar 2021 by Tbaytel Shannon

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