The Wireless Code establishes basic rights for all wireless consumers. However, there are some differences between postpaid and prepaid services.
Not sure if you’re prepaid or postpaid?
If so, you have the right to a copy of your contract, privacy policy, fair use policy, and Critical Information Summary in an alternative format at no charge. You are also entitled to a longer (30 calendar day) trial period and to all of your monthly usage during the trial period to ensure that the service and phone meet your needs.
First, try to resolve the issue with your service provider. If you are still unsatisfied, contact the Commission for Complaints for Telecom-television Services:
Mail: P.O. Box 81088, Ottawa ON K1P 1B1 Website: www.ccts-cprst.ca Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 Email: response@ccts-cprst.ca Fax: 1-877-782-2924
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Existing Tbaytel Internet customers save $20/month for 12 months ($240) on your Internet service when signing up for new security monitoring service. Offer ends June 30, 2023.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.