Keep up with everything happening at Tbaytel
MEDIA RELEASE
Thunder Bay, Ontario (March 17, 2020) – As the global response to COVID-19 continues to evolve, now more than ever we know that people in Northern Ontario are relying on Tbaytel to keep themselves informed, connected and entertained. We are taking many steps to make sure you can stay in touch and up-to-date. In addition, we’ve made some changes to keep our team mobilized and available to assist you.
The Tbaytel Store at 959 Fort William Road will be closed to the public from March 18th to April 6th. Our Sales Associates are still working and available by phone or via ecommerce to assist customers with Mobility Activations, Upgrades, Warranty and Repair. Customers may contact the Tbaytel Store directly at 807-684-2069 or 1-833-238-6654 or visit www.tbaytel.net/store for ecommerce options.
Our Customer Care, Business Sales and Technical Support teams continue to provide sales and support services. Customers may also use the myTbaytel website or download the myTbaytel app for additional self-serve options. Screening and social distancing practices have been implemented so that we may continue to provide on-site installation and repair services.
Mobility –Tbaytel is waiving any Long Distance and SMS charges for Tbaytel Mobility subscribers who are out-of-country until May 15, 2020.
Television – Tbaytel TV subscribers will enjoy complimentary access to more than 30 of our most popular channels. These channels have been automatically added so no customer action is required.
Internet – Tbaytel fixed internet customers already have access to unlimited monthly data with no data caps or overage charges. Tbaytel public WiFi hotspots are free to use for everyone and will continue to be available throughout the community.
In support of customers who may be experiencing financial challenges due to COVD-19, Tbaytel will be implementing more flexible payment and service options until May 15, 2020.
“Tbaytel will be constantly monitoring this situation, following the guidance of Health Canada, provincial agencies and the Thunder Bay District Health Unit and implementing best practices to ensure Tbaytel provides the consistent level of service our customers expect while taking the precautions necessary to protect our employees and our community,” said Tbaytel President and CEO Dan Topatigh.
For more details on how Tbaytel is keeping Northern Ontario connected, visit www.tbaytel.net/covid19
Save $100 when you subscribe to new security monitoring service with a 36-month commitment.
Offer ends June 12, 2026. $100 savings applies to residential customers who subscribe to new security monitoring service with a 36-month commitment during the promotional period. The $100 savings will be provided as a one-time bill credit on the first bill.
Stack both our 5G Plus Unlimited 200 GB mobility plan and a new Fibre Gigabit Internet service and save up to $81 per month for two years!
More Details
Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. To receive set Internet promotional credit for 24 months, no commitment is required, however prices may increase during subscription. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
When you activate a new line with a 2-year commitment or upgrade an existing line with a 2-year commitment and choose one of our Unlimited Data Plans we'll send you an EverythingCard gift Card!
$100 EverythingCard gift card is available to customers signing up for new Internet (Fibre 50 or higher) or TV (Basic TV or higher). Sign up for BOTH new Internet and TV and receive a $200 EverythingCard. EverythingCard will be sent via email within 30 days of the customer’s completed installation. Services must be installed within 60 days of signing up for service to receive an EverythingCard.
Receive a $100 bill credit when you sign up for new Internet or TV! Sign up for both and get a $200 bill credit.
Limited time offers, subject to change without notice. Available to new residential customers who have not subscribed to the applicable Connected Home service(s) in the past 12 months, based on account and/or physical address. To receive the one-time bill credit(s), a 24-month term is required for the applicable service(s). Early cancellation of a 24-month term is subject to an early cancellation fee of $10 per month per service remaining in the term.
Stack new Fibre Gigabit Internet with a new TV service and pay only $59/month for Fibre Gigabit Internet for 2-years with a 2-year term.
PLUS - Receive a one-time $200 bill credit.
Stack new Fibre Gigabit Internet with our 5G Plus Unlimited 200GB Mobility Plan (new or upgrade) and pay only $59/month for Fibre Gigabit for 2-years with a 2-year term and only $55/month for the 5G Plus Unlimited 200GB Mobility Plan - save on both services.
Fibre Gigabit Internet + 5G Plus Unlimited 200GB Mobility Plan for only $114/month.
PLUS - Receive a one-time $100 bill credit.
Limited time offers, subject to change without notice. Available to new residential customers bundling multiple services who have not subscribed to the applicable Connected Home services in the past 12 months, based on account and/or physical address. The $59 Fibre Gigabit promotional rate requires a 24-month term; if TV is added, a 24-month term applies to both services. Early cancellation of a Connected Home 24-month term is subject to an early cancellation fee of $10 per month per service remaining in the term. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
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