There are a few options available when it comes to handset repairs. If the handset was purchasedwithin the last 15 calendar days andyou have not used more than half of the usage specified in your monthly plan limits can have the phone returned, so long as there is no physical damage to the handset. The device must also be returned with all original packaging and accessories.
Repairs that are manufacturing defects and within 1 year of the purchase date - but after the 15 calendar days of purchase will typically need to be sent to the manufacturer for repairs.
Other non warranty related repairs such as cracked, damaged or defective screens, cameras, speakers, charge ports and batteries can be repaired by our local technicians and can usually be done within 1 business day. You can receive a free assessment of what work needs to be done and what costs will be involved in the repair.
Once the repair is completed you will be contacted by the store to come pick up your device. All such repairs are backed by a 90 day warranty so should the issue reoccur - please do contact or return to the retail store.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 130GB plan.
Stack both our 5G Plus Unlimited 200 GB mobility plan and a new Fibre Gigabit Internet service and save up to $59 per month for two years!
More Details
Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. To receive set Internet promotional credit for 24 months, no commitment is required, however prices may increase during subscription. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
When you purcahse a new device on a 2-year term we'll send you an EverythingCard gift card on select plans:
When you purcahse a new device on a 2-year term and choose the Unlimited 200GB or Unlimited CAN & US 130GB plan we'll send you a $75 gift card through EverythingCard.
When you activate a new line with Tbaytel and you bring your own phone and you choose the BYOD Unlimited 200GB or the BYOD Unlimited CAN & US 130GB plan we'll send you a $50 gift card through EverythingCard.
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