What should I do if I can't make a phone call while roaming in the US?

Steps to follow if you're unable to call when travelling in the United States.

Your phone may not be automatically connecting to a US network. Try to manually connect your phone to T-Mobile. In order to manually connect phone follow these steps:

Apple iOS

  • Go to Settings
  • Select Cellular 
  • Select Network Selection
  • Turn off Automatic 
  • Select T-Mobile
  • Attempt to make a phone call

Android OS
Note: every Android is slightly different, but all should follow this basic steps:

  • Go to Settings
  • Select Mobile Network 
  • Select Network operators 
  • Select T-Mobile 
  • Attempt to make a phone call

Glad we could be helpful. Thanks for the feedback.

Sorry we couldn't be helpful. Your feedback will help us improve this article.

How helpful was this page?

Updated on Tue, 22 Mar 2022 by Sean Otway

Rendered by:WWW-C01-PRD-01.