Are all devices affected by the shutdowns?

Which Mobile phones will be affected by the AT&T and T-Mobile 3G shutdown.

To ensure availability of voice service while in the U.S., it is important that Tbaytel customers check the following before travel:

1. Ensure the device is compatible with AT&T and T-Mobiles LTE network. All compatible devices are listed here:

Apple
  • iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max
  • iPhone 13 mini / 13 / 13 Pro / 13 Pro Max
  • iPhone 12 mini / 12 / 12 Pro / 12 Pro Max
  • iPhone 11 / 11 Pro / 11 Pro Max
  • iPhone Xs / Xs Plus / Xr / X
  • iPhone SE (2nd generation) Launched April 2020
  • iPhone SE (3rd generation) 
  • iPhone 8 / 8 Plus
  • iPhone 7 / 7 Plus
  • iPhone 6S/ 6S Plus
Note: These devices will be VoLTE compatible provided the iOS is updated to at minimum iOS 15.0
Alcatel
  • Alcatel Go Flip 3
Samsung
  • Samsung Galaxy A03s
  • Samsung Galaxy A13
  • Samsung Galaxy A32
  • Samsung Galaxy A52
  • Samsung Galaxy A53
  • Samsung Galaxy A71
  • Samsung Galaxy S20 FE / S20 / S20+ / S20 Ultra
  • Samsung Galaxy Note 20 / Note 20 Ultra
  • Samsung Galaxy S21 FE / S21 / S21+ / S21 Ultra
  • Samsung Galaxy S22 / S22+ / S22 Ultra
  • Samsung Galaxy Fold2 / Z Fold3 / Z Fold4
  • Samsung Galaxy Z Flip / Z Flip3 / Z Flip4
Note: Samsung has launched new software for compatible devices that must be loaded to enable U.S. VoLTE roaming.
LG
  • LG Velvet
  • LG G7 One
  • LG G7 ThinQ Black
  • LG G8 ThinQ Black
Motorola
  • Moto g Pure
  • Moto g Stylus
  • Moto g Fast
  • Moto g Power
  • Motorola Edge / Edge Plus
  • Moto e
Google
  • Google Pixel 3a / 3a XL
  • Google Pixel 4 / 4XL / 4a / 4a 5G
  • Google Pixel 5
  • Google Pixel 6 / 6 Pro
TCL
  • TCL20 S
  • TCL 20 Pro
  • TCL 30
  • TCL 30 XE
ZTE
  • Cymbal 2

Note: it is important that your software on your device is up to date and that you are using an LTE SIM card, and that you are a Postpaid customer.

If the device is not on the list, the customer will need to switch to a device on the list in order to access roaming services while on a partner’s 4G LTE network in the U.S. In addition, since most of these customers are currently out of contract this may also be a great opportunity to upgrade their current device. (Reminder - If a customer has Prepaid service, their  device will not roam regardless of the make/model.)

 

2. Ensure the device software is current by completing any necessary updates. Software updates are completed through the Settings menu on the device

3. Ensure the device has a 4G LTE SIM card installed.

 

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Updated on Fri, 14 Oct 2022 by Sean Otway

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