To ensure availability of voice service while in the U.S., it is important that Tbaytel customers check the following before travel:
1. Ensure the device is compatible with AT&T and T-Mobiles LTE network. All compatible devices are listed here:
Note: it is important that your software on your device is up to date and that you are using an LTE SIM card, and that you are a Postpaid customer.
If the device is not on the list, the customer will need to switch to a device on the list in order to access roaming services while on a partner’s 4G LTE network in the U.S. In addition, since most of these customers are currently out of contract this may also be a great opportunity to upgrade their current device. (Reminder - If a customer has Prepaid service, their device will not roam regardless of the make/model.)
2. Ensure the device software is current by completing any necessary updates. Software updates are completed through the Settings menu on the device
3. Ensure the device has a 4G LTE SIM card installed.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.