We’ve put together this extensive library of information to help you make the most of everything Tbaytel has to offer. Browse the links below or use the search tool to find what you’re looking for.
We’re here to help - here are options on getting in touch with us
Keep up to date with changes in products, services and networks
Browse our F.A.Q. to find answers to common support questions
Tools and options to update or make changes to accounts
Helpful tools and services to assist those with disabilities
Review these policies to protect and understand your rights as a consumer
Bill payment options
Set up paperless billing
Wireless number portability
What is Fibre?
Change your email password
National Do Not Call List
Test your system
Security account permissions
T9-1-1 is available in select regions of the country, including select Tbaytel coverage areas in Thunder Bay.
Learn more about T-9-1-1
Customers with speech or hearing impairment, who use a TTY or other telecommunication device for the deaf (TDD), can dial 711 or 1- 800-267-6511 for operator assistance to complete the following types of calls:
Voice users can dial 1-800-855-0511.
To place calls from a TTY to TTY dial 1-800-855-1155.
Tbaytel Long Distance customers who require a TTY should register with Tbaytel to receive a 50% discount on certain long distance calls placed from their residential telephone number.
For More Information:
TTY and Teletypewriter users: Call 1-800-771-6179
Voice users: Call 1-800-331-9948
IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. Operators are available 24 hours a day, 7 days a week.
Sign up for IP Relay service
If you are unsatisfied with your wireless service, you may cancel it without incurring any termination fees or other penalties up to 15 days from the contract start date if you have not used more than half of the usage specified in your monthly plan limits. If you are a person with a disability, you are entitled to an extended trial period and may cancel up to 30 days from the contract start date.
Complete packaging, boxes, manuals, chargers, etc. must also be returned. All items must be in "like new" condition and returned to the location they were purchased from. You will be responsible for any additional usage charges that you may have incurred.
Alert Ready is a system designed to deliver critical and potentially life-saving alerts to Canadians. In addition to broadcast alerts through TV and radio, as of May 8, 2019, you will also receive alerts on your compatible wireless device.
The Alert Ready system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp., the broadcast industry and wireless service providers to ensure you receive emergency alerts immediately and know when to take action to keep you and your family safe.
Tbaytel is pleased to deliver this important service to our customers, for their protection and safety.
Want to learn more? Visit our Alert Ready F.A.Q. topics
Receive your bills electronically by subscribing to our environmentally friendly paperless billing. Once you sign up for paperless billing you will receive one final paper bill. From that point onward you will receive your bill(s) electronically and a notification will be sent to your requested email address when new bills are available to be viewed.
Sign up now through myTbaytel
How to set up Paperless Billing
Tbaytel’s Authorized User Policy allows you to assign another individual to share many of the same permissions and privileges that you have as the primary user and holder of your account.
Fill out the Authorized User Waiver online
Download the Authorized User Form
Learn more about our Authorized User Policy
Understanding potential threats before they happen may help in preventing unwanted situations.
Learn more about how to recognize our employees, what to do if you receive a threatening phone call or if you are a target of email fraud.
Learn more about how to protect yourself from fraud.