On January 24, 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) announced plans for enhancements to 9-1-1 services to enable Canadian members of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community to communicate with 9-1-1 call centres via text message.
All telephone and wireless companies were required to upgrade their networks to support the Text with 9-1-1 (T9-1-1) feature by January 24, 2014; however, 9-1-1 call centres across Canada are still working to complete technology upgrades.
Currently, T9-1-1 is only available in select regions of the country and it will be implemented by 9-1-1 call centres in different municipalities or regions at different time periods over the next several years.
For more information, please visit the Canadian Wireless Telecommunications Association (CWTA) T9-1-1 website here.
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