If you notice that your wireless device has a WiFi connection issue that is not allowing you to connect to the Internet, please follow the steps outlined below:
Check other wireless devices in your home to see if the issue is isolated to one device, or if your entire home has been affected. If the issue is on one device power it off for 30 seconds before powering it back on again. If the issue appears on other devices in the home continue with these troubleshooting steps.
Check that the Modem has power. (If there are 1 or more lights lit up on the modem then it has power.)
One of the indicator lights will be labeled "Internet" or "Service". This indicator light should be green. If the light is red please contact Tbaytel Technical Support.
Power off your modem for 30 seconds before powering it back on again. This can be done by either pressing the Power button found on the back of your modem (some modems may not have a power button) or by unplugging and plugging the power cable back in.
If none of these troubleshooting steps restored your service please contact Technical Support by calling 807-623-4400 or toll free at 1-800-264-9501.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 130GB plan.
Stack both our 5G Plus Unlimited 200 GB mobility plan and a new Fibre Gigabit Internet service and save up to $59 per month for two years!
More Details
Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. To receive set Internet promotional credit for 24 months, no commitment is required, however prices may increase during subscription. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
When you purcahse a new device on a 2-year term we'll send you an EverythingCard gift card on select plans:
When you purcahse a new device on a 2-year term and choose the Unlimited 200GB or Unlimited CAN & US 130GB plan we'll send you a $75 gift card through EverythingCard.
When you activate a new line with Tbaytel and you bring your own phone and you choose the BYOD Unlimited 200GB or the BYOD Unlimited CAN & US 130GB plan we'll send you a $50 gift card through EverythingCard.
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