If you notice that your wireless device has a WiFi connection issue that is not allowing you to connect to the Internet, please follow the steps outlined below:
Check other wireless devices in your home to see if the issue is isolated to one device, or if your entire home has been affected. If the issue is on one device power it off for 30 seconds before powering it back on again. If the issue appears on other devices in the home continue with these troubleshooting steps.
Check that the Modem has power. (If there are 1 or more lights lit up on the modem then it has power.)
One of the indicator lights will be labeled "Internet" or "Service". This indicator light should be green. If the light is red please contact Tbaytel Technical Support.
Power off your modem for 30 seconds before powering it back on again. This can be done by either pressing the Power button found on the back of your modem (some modems may not have a power button) or by unplugging and plugging the power cable back in.
If none of these troubleshooting steps restored your service please contact Technical Support by calling 807-623-4400 or toll free at 1-800-264-9501.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Save $20/month on your existing Tbaytel Internet service for 24 months when you activate new monitoring with a 3 year term.
When you purchase a smart home security equipment package with a 3-year term we’ll include a FREE Smart Security Camera. Choose between either an outdoor camera or a video doorbell.
PLUS, save $20/month on your existing Tbaytel Internet service for 2 years when you activate new monitoring with a 3-year term.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.