If you notice that your wireless device has a WiFi connection issue that is not allowing you to connect to the Internet, please follow the steps outlined below:
Check Other Devices
Check other wireless devices in your home to see if the issue is isolated to one device, or if your entire home has been affected. If the issue is on one device power it off for 30 seconds before powering it back on again. If the issue appears on other devices in the home continue with these troubleshooting steps.
Check Your Tbaytel Equipment
These troubleshooting steps require limited knowledge of your Tbaytel equipment. If you'd like to identify your modem and learn more about it please see the article Identifying My Modem.
Check that the Modem has Power
If there are 1 or more lights lit up on the modem then it has power.
Check for an Internet Connection
One of the indicator lights will be labeled "Internet" or "Service". This indicator light should be amber or green. If the light is red please contact Tbaytel Technical Support.
Restart your Modem
Power off your modem for 30 seconds before powering it back on again. This can be done by either pressing the power button found on the back of your modem (some modems may not have a power button) or by unplugging and plugging the power cable back in.
Check Your Ports
On the back on the device you should see multiple cables plugged into the modem. One port should be labeled any of the following:
- WAN
- ETH WAN
- Ethernet WAN
- Gb ETH
Check that this cable is snugly plugged into its port. Following this cable should lead you to your main Fibre Optical Network Terminal (ONT). Check that this cable is plugged into the ONT.
If none of these troubleshooting steps restored your service please contact Technical Support by calling 807-623-4400 or toll free at 1-800-264-9501.