Most Tbaytel customers use their internet modem as a WiFi router. if you are using your own router, the same troubleshooting steps below apply.
The placement of your modem's router is extremely important to ensure you have good coverage throughout your home. The ideal location for a WiFi router to be placed is a central location in the centre of a home. The ability to install the modem in the most central location will depend heavily on existing wiring quality, age and home construction.
If having your modem centralized in your home does not improve service, or if it is impractical to be placed somewhere centralized, a mesh unit may also be an option. The mesh unit strengthens your signal and will hand off the connection automatically between the modem and mesh based on signal strength.
If you have a Connect Hub and Connect Hub +, a mesh unit will likely be your best option for inside your home. Mesh units are available for purchase at the Tbaytel Retail Store or online through shop.tbaytel.net.
Glad we could be helpful. Thanks for the feedback.
Sorry we couldn't be helpful. Your feedback will help us improve this article.
Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 130GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
Save $100 when you subscribe to new security monitoring service with a 36-month commitment.
Offer ends June 30, 2025. $100 savings applies to residential customers who subscribe to new security monitoring service with a 36-month commitment during the promotional period. The $100 savings will be provided as a one-time bill credit on the first bill.
When you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or Unlimited CAN & US 130GB plan we'll add a $75 credit to your account as a thank you!
Stack both our Fibre Home Internet service and 5G+ Unlimited 200GB Mobility Data Plan for only $130/month for 2 years with a 2 year commitment. Make it a Tremendous Trio package and add our Basic TV Standard plan for only $29/month extra.
More Details and Other Offers
Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. Internet and TV promotions require a new 24-month commitment, discount(s) expire upon completion. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
Click on a number to display disclaimer.