How will a 3G Shutdown affect my mobile services?

Learn if the 3G HSPA shutdown will affect your service.

If your mobile device only supports 3G network access, you will not be able to use voice services and you will be unable to connect to the internet using mobile data services where 3G services are no longer offered. If you have a 4G LTE device that does not support Voice over LTE (VoLTE), you will not be able to make or receive voice calls on your service provider’s 4G LTE network. In some cases, some individuals may still be using a HSPA SIM card in their 4G LTE-capable device. They would be required to upgrade their SIM card to continue to use voice and mobile data services.

NOTE: The decommissioning of the 3G equipment on some Tbaytel sites could have the potential to impact customers should there be a significant difference between the 4G LTE and 5G footprint.

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Updated on Thu, 01 May 2025 by Sean Otway

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