The Stingray and Tbaytel Channels are interactive apps on Legacy TV, as opposed to a traditional TV channel. You will need to exit the app before you can use the channel up/down buttons.
Press the Exit to TV button. This will exit the app so that you can bring up the guide, type a channel number or use the channel up/down buttons to move through the TV channels.
If you are still stuck in the interactive app after pressing the exit to TV button, the next thing to do would be to ensure the remote is set to the proper device. When you press the OK button on the remote the STB mode light should light up. If any other light becomes lit up, the signal is not being sent to the Set Top Box but to an alternate device. Press the STB button to return the remote to the correct mode.
If the STB light is the one lighting up - hold & let go of the Ok button. If it flashes more than once - change your batteries and try again.
If there is still no response from the legacy set top box try a reboot. Press and hold the power button on the front (or top right) of the STB for 10-15 seconds. The image on the TV should switch to a No Signal once you let go of the power button. It will take ~2 minutes to reboot.
Glad we could be helpful. Thanks for the feedback.
Sorry we couldn't be helpful. Your feedback will help us improve this article.
Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 130GB plan.
Stack both our 5G Plus Unlimited 200 GB mobility plan and a new Fibre Gigabit Internet service and save up to $59 per month for two years!
More Details
Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. To receive set Internet promotional credit for 24 months, no commitment is required, however prices may increase during subscription. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
When you purcahse a new device on a 2-year term we'll send you an EverythingCard gift card on select plans:
When you purcahse a new device on a 2-year term and choose the Unlimited 200GB or Unlimited CAN & US 130GB plan we'll send you a $75 gift card through EverythingCard.
When you activate a new line with Tbaytel and you bring your own phone and you choose the BYOD Unlimited 200GB or the BYOD Unlimited CAN & US 130GB plan we'll send you a $50 gift card through EverythingCard.
Click on a number to display disclaimer.