Though it is unusual, Legacy TV can get distortions. There are a few causes to this happening and a few things you can try to correct before calling Technical Support. Distortions can occur on one, some or all channels depending on the cause.
Legacy Set Top Boxes do require proper ventilation - if the unit is covered or in too small of an enclosed space - the units will in essence suffocate, causing the electronics within to overheat causing video distortion.
Occasionally the issue can actually come from a broadcaster. These broadcasters can have issues with their high definition feeds that they send to us to provide. If the tips above do not help, call Tbaytel Technical Support (807) 623-4400 to check for any outages or issues with any of the channels.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
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