Occasionally after a power outage, the PVR or one or more STB can fall out of sync, causing PVR functionality to not work properly.
The first thing we need to do is to identify which set top box in your home is the PVR. Only one set top box in the home stores all of the recordings. The PVR is the closest cable box to your modem/router. The way to identify the box is by a four digit VIP number on the front left hand side of it.
The PVR will have a VIP number of either 2262 or 5662. Once this unit has been found we need to reboot the box. The 2262’s power button is on the front left of the box, the 5662’s power button is a round button on the top right hand corner of the box.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
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